A Q&A with Roger Estelle, Network Manager at Hawaii Health Systems

Hawaii Health Systems, a not-for-profit hospital system with 13 locations across 5 islands and 4500 employees, transitioned to a new electronic health records (EHR) system. This system connects more than 4,500 employees via wired and wireless networks, and processes patient data back to a hosting location in New Jersey. Due to the importance of this system to the providers, and the fact that it relies on a high-performance network, the organization couldn't afford to have problems linger. They needed a tool that could instantly troubleshoot both wired and wireless network performance problems and help them isolate root cause fast. Before getting the OptiView XG®, they used to rely on end point devices, such as a laptop to run ping tests for wireless issues. But then they had nothing to verify coverage or end-to-end connectivity. For the WAN, they actually had to go to individual switches to look at ports and see if they could isolate errors that way. It was incredibly time intensive and very manual. And for an organization spread across multiple islands, the term “truck roll” takes on an entirely new meaning.

Hawaii Health Systems is a not-for-profit hospital system that offers medical services at 13 locations spread throughout the Hawaiian Islands. The organization has more than 4,500 employees and has recently transitioned to a new electronic health records (EHR) system. This system connects all employees via wired and wireless networks and processes patient data back to a hosting location in New Jersey. The organization is spread across multiple islands, making it challenging to manage and troubleshoot network performance problems.