Case Studies A Prescription For Disaster: Pharmacy Prevails Despite Total Server Destruction

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	A Prescription For Disaster: Pharmacy Prevails Despite Total Server Destruction

A Prescription For Disaster: Pharmacy Prevails Despite Total Server Destruction

Technology Category	Infrastructure as a Service (IaaS) - Backup & Recovery Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Around 2:00 AM on a Sunday, Aldridge’s client monitoring system detected an outage at Complete Pharmacy Care (CPC). Upon arrival, the technician found the server room in a state of destruction: a hole in the ceiling allowed rain to damage the equipment, hard drives were pulled, and network cabling was torn out. The pharmacy’s CEO, Leonard Lynskey, realized the gravity of the situation as the server room hosted critical systems including prescription records, email, and phone systems. The destructive act seemed aimed solely at crippling the company, as almost no medication was stolen. Read More
About Customer	Complete Pharmacy Care (CPC) is a Texas-based pharmacy that relies heavily on its IT infrastructure to manage prescription records, digital fax servers, email servers, and phone systems. The pharmacy serves a critical role in providing medications to its patients, making its operational continuity vital. CPC faced a catastrophic event when its server room was destroyed, jeopardizing its ability to function. The pharmacy's CEO, Leonard Lynskey, and his team were left in a dire situation, unable to communicate with patients or access essential data. The pharmacy's survival hinged on the swift and effective response from their managed services provider, Aldridge. Read More
Solution	Aldridge, the managed services provider for CPC, quickly contacted Datto to verify the status of the previous night’s offsite backups. Fortunately, the backups had completed successfully just hours before the break-in. Aldridge immediately began restoring CPC’s data from the Datto cloud. Within an hour, all of CPC’s servers were spun up in the Datto cloud, allowing the pharmacy to access critical client data. By Monday morning, despite the structural damage to their office, CPC employees could access essential data remotely. By Tuesday, they were able to start serving patients on a limited basis. Aldridge continued to work with Datto to copy all backup data to a new physical device, enabling a complete migration to the cloud by the end of the week. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Backup & Recovery

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Around 2:00 AM on a Sunday, Aldridge’s client monitoring system detected an outage at Complete Pharmacy Care (CPC). Upon arrival, the technician found the server room in a state of destruction: a hole in the ceiling allowed rain to damage the equipment, hard drives were pulled, and network cabling was torn out. The pharmacy’s CEO, Leonard Lynskey, realized the gravity of the situation as the server room hosted critical systems including prescription records, email, and phone systems. The destructive act seemed aimed solely at crippling the company, as almost no medication was stolen.

About Customer

Complete Pharmacy Care (CPC) is a Texas-based pharmacy that relies heavily on its IT infrastructure to manage prescription records, digital fax servers, email servers, and phone systems. The pharmacy serves a critical role in providing medications to its patients, making its operational continuity vital. CPC faced a catastrophic event when its server room was destroyed, jeopardizing its ability to function. The pharmacy's CEO, Leonard Lynskey, and his team were left in a dire situation, unable to communicate with patients or access essential data. The pharmacy's survival hinged on the swift and effective response from their managed services provider, Aldridge.

Solution

Aldridge, the managed services provider for CPC, quickly contacted Datto to verify the status of the previous night’s offsite backups. Fortunately, the backups had completed successfully just hours before the break-in. Aldridge immediately began restoring CPC’s data from the Datto cloud. Within an hour, all of CPC’s servers were spun up in the Datto cloud, allowing the pharmacy to access critical client data. By Monday morning, despite the structural damage to their office, CPC employees could access essential data remotely. By Tuesday, they were able to start serving patients on a limited basis. Aldridge continued to work with Datto to copy all backup data to a new physical device, enabling a complete migration to the cloud by the end of the week.

Impact #1	Aldridge's quick response and the use of Datto's backup solutions allowed CPC to access critical data within hours of the disaster.
Impact #2	CPC employees were able to work remotely and start serving patients by Tuesday, just one day after the incident.
Impact #3	The pharmacy learned the importance of having a robust disaster recovery plan and the vulnerabilities of relying solely on physical servers.

Impact #1

Aldridge's quick response and the use of Datto's backup solutions allowed CPC to access critical data within hours of the disaster.

Impact #2

CPC employees were able to work remotely and start serving patients by Tuesday, just one day after the incident.

Impact #3

The pharmacy learned the importance of having a robust disaster recovery plan and the vulnerabilities of relying solely on physical servers.

Benefit #1	CPC was only down for one day, significantly minimizing operational downtime.
Benefit #2	The complete migration to the cloud was achieved by the end of the week, ensuring long-term data security and accessibility.

Benefit #1

CPC was only down for one day, significantly minimizing operational downtime.

Benefit #2

The complete migration to the cloud was achieved by the end of the week, ensuring long-term data security and accessibility.

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Overview

A Prescription For Disaster: Pharmacy Prevails Despite Total Server Destruction

Operational Impact

Quantitative Benefit