Case Studies A New Breed of MSSP: The Respond Analyst Powers Comprehensive Security Monitoring for Leading Next-Gen MSSP CyberPeak

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	A New Breed of MSSP: The Respond Analyst Powers Comprehensive Security Monitoring for Leading Next-Gen MSSP CyberPeak

A New Breed of MSSP: The Respond Analyst Powers Comprehensive Security Monitoring for Leading Next-Gen MSSP CyberPeak

Technology Category	Cybersecurity & Privacy - Endpoint Security Cybersecurity & Privacy - Network Security Cybersecurity & Privacy - Security Compliance
Applicable Industries	Professional Service Software
Applicable Functions	Business Operation Quality Assurance
Use Cases	Cybersecurity Regulatory Compliance Monitoring Remote Asset Management
Services	Cloud Planning, Design & Implementation Services Cybersecurity Services System Integration
Challenge	CyberPeak Solutions faced a significant challenge in providing consistent and reliable cybersecurity monitoring to its clients. Despite their technical proficiency and efficient service agreements, there was a disparity between the perceived and actual quality of cybersecurity monitoring. Clients often believed they were receiving comprehensive monitoring, akin to a full-scale security operations center (SOC), but in reality, the monitoring was limited and often handled by a single individual. This co-managed services model left CyberPeak's team frustrated and concerned about potential gaps in their security coverage. The company needed a solution that could enhance their monitoring capabilities without requiring a large team of analysts. Read More
About Customer	CyberPeak Solutions is a small but ambitious managed security service provider (MSSP) with a team of approximately a dozen full-time employees. The team is diverse, with members from various parts of the U.S., the U.K., continental Europe, and India. Despite its small size, CyberPeak manages to secure more than 5,000 endpoint devices. The company is known for its technical proficiency and efficient service agreements, which are tailored to meet the specific needs of each client. CyberPeak aims to overturn the traditional managed services industry paradigm by leveraging intelligent automation and advanced software solutions to provide superior cybersecurity monitoring. Read More
Solution	To address the challenge of providing consistent and reliable cybersecurity monitoring, CyberPeak Solutions implemented the Respond Analyst. This solution was a natural fit for CyberPeak's cloud-first and highly automated solution stack. The Respond Analyst leverages intelligent automation to monitor the full volume of logs and events generated by clients' systems. This approach allows CyberPeak to offer near-infinite Tier 1 capabilities, effectively replacing the need for a large team of human analysts. The Respond Analyst helps CyberPeak parse through the tremendous amount of log data to identify the most relevant information, thereby enhancing their ability to protect clients. The implementation of the Respond Analyst has significantly improved CyberPeak's monitoring capabilities, allowing them to provide more comprehensive security services to their clients. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Endpoint Security

Cybersecurity & Privacy - Network Security

Cybersecurity & Privacy - Security Compliance

Applicable Industries

Professional Service

Software

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Cybersecurity

Regulatory Compliance Monitoring

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

Cybersecurity Services

System Integration

Challenge

CyberPeak Solutions faced a significant challenge in providing consistent and reliable cybersecurity monitoring to its clients. Despite their technical proficiency and efficient service agreements, there was a disparity between the perceived and actual quality of cybersecurity monitoring. Clients often believed they were receiving comprehensive monitoring, akin to a full-scale security operations center (SOC), but in reality, the monitoring was limited and often handled by a single individual. This co-managed services model left CyberPeak's team frustrated and concerned about potential gaps in their security coverage. The company needed a solution that could enhance their monitoring capabilities without requiring a large team of analysts.

About Customer

CyberPeak Solutions is a small but ambitious managed security service provider (MSSP) with a team of approximately a dozen full-time employees. The team is diverse, with members from various parts of the U.S., the U.K., continental Europe, and India. Despite its small size, CyberPeak manages to secure more than 5,000 endpoint devices. The company is known for its technical proficiency and efficient service agreements, which are tailored to meet the specific needs of each client. CyberPeak aims to overturn the traditional managed services industry paradigm by leveraging intelligent automation and advanced software solutions to provide superior cybersecurity monitoring.

Solution

To address the challenge of providing consistent and reliable cybersecurity monitoring, CyberPeak Solutions implemented the Respond Analyst. This solution was a natural fit for CyberPeak's cloud-first and highly automated solution stack. The Respond Analyst leverages intelligent automation to monitor the full volume of logs and events generated by clients' systems. This approach allows CyberPeak to offer near-infinite Tier 1 capabilities, effectively replacing the need for a large team of human analysts. The Respond Analyst helps CyberPeak parse through the tremendous amount of log data to identify the most relevant information, thereby enhancing their ability to protect clients. The implementation of the Respond Analyst has significantly improved CyberPeak's monitoring capabilities, allowing them to provide more comprehensive security services to their clients.

Impact #1	CyberPeak's team has gained new confidence in their ability to provide value to clients, receiving overwhelmingly positive feedback.
Impact #2	Clients have reported that CyberPeak has opened more tickets and fixed more issues in a short period compared to their previous security providers.
Impact #3	The Respond Analyst has enabled CyberPeak to optimize clients' environments more effectively than previous MSSPs.

Impact #1

CyberPeak's team has gained new confidence in their ability to provide value to clients, receiving overwhelmingly positive feedback.

Impact #2

Clients have reported that CyberPeak has opened more tickets and fixed more issues in a short period compared to their previous security providers.

Impact #3

The Respond Analyst has enabled CyberPeak to optimize clients' environments more effectively than previous MSSPs.

Benefit #1	CyberPeak secures more than 5,000 endpoint devices.
Benefit #2	In one client's environment, the web gateway sent over 104,000 events to the Respond Analyst in just five to six hours.

Benefit #1

CyberPeak secures more than 5,000 endpoint devices.

Benefit #2

In one client's environment, the web gateway sent over 104,000 events to the Respond Analyst in just five to six hours.

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Overview

A New Breed of MSSP: The Respond Analyst Powers Comprehensive Security Monitoring for Leading Next-Gen MSSP CyberPeak

Operational Impact

Quantitative Benefit