Resco Case Studies A mobile solution that is ‘Made for Movement’ and reduced office hours while increasing sales

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	A mobile solution that is ‘Made for Movement’ and reduced office hours while increasing sales Resco

A mobile solution that is ‘Made for Movement’ and reduced office hours while increasing sales

Resco

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Remote Asset Management
Services	Software Design & Engineering Services Training
Challenge	Made for Movement is a company that provides unique medical devices to help people with disabilities. The company's Aid Consultants spend most of their day out of office, visiting schools, homes, institutions, and kindergartens to introduce and adjust their products. These visits require careful planning and organization, and the consultants need to be able to work on-the-go. However, the company was using a system that did not support mobile work, which was a significant challenge. Read More
About Customer	Made for Movement Group AS is a Norwegian company that specializes in providing unique medical devices to help people with disabilities. The company's key products, NF-Walker, Innowalk, and Innowalk Pro, are designed to provide the opportunity for movement for those who are unable to do so on their own. These products are suitable for a wide range of medical conditions, including Rett and Downs Syndrome, traumatic brain injury, spinal cord injury, and multiple sclerosis. The company has offices in Norway, Sweden, Denmark, and Germany and distributes its products in 13 countries. It employs 70 people. Read More
Solution	To address the challenge of mobile work, Made for Movement implemented Resco Mobile CRM on Microsoft Dynamics CRM Online 2016, integrated with Microsoft Dynamics NAV 2013 R2. This solution allows Aid Consultants to work on-the-go, preparing for visits and creating quotations or work orders within minutes. The app also meets the company's need for a signature to close new orders in several markets. To ensure user adoption, the company invested time and resources in training and hands-on labs. The administrator of the CRM project also removed all functions that users would not use, minimizing complications connected with the acceptance of a new system. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Remote Asset Management

Services

Software Design & Engineering Services

Training

Challenge

Made for Movement is a company that provides unique medical devices to help people with disabilities. The company's Aid Consultants spend most of their day out of office, visiting schools, homes, institutions, and kindergartens to introduce and adjust their products. These visits require careful planning and organization, and the consultants need to be able to work on-the-go. However, the company was using a system that did not support mobile work, which was a significant challenge.

About Customer

Made for Movement Group AS is a Norwegian company that specializes in providing unique medical devices to help people with disabilities. The company's key products, NF-Walker, Innowalk, and Innowalk Pro, are designed to provide the opportunity for movement for those who are unable to do so on their own. These products are suitable for a wide range of medical conditions, including Rett and Downs Syndrome, traumatic brain injury, spinal cord injury, and multiple sclerosis. The company has offices in Norway, Sweden, Denmark, and Germany and distributes its products in 13 countries. It employs 70 people.

Solution

To address the challenge of mobile work, Made for Movement implemented Resco Mobile CRM on Microsoft Dynamics CRM Online 2016, integrated with Microsoft Dynamics NAV 2013 R2. This solution allows Aid Consultants to work on-the-go, preparing for visits and creating quotations or work orders within minutes. The app also meets the company's need for a signature to close new orders in several markets. To ensure user adoption, the company invested time and resources in training and hands-on labs. The administrator of the CRM project also removed all functions that users would not use, minimizing complications connected with the acceptance of a new system.

Impact #1	Aid Consultants at Made for Movement are now able to provide more consultations and are very successful at selling medical devices.
Impact #2	The use of Resco Mobile CRM has reduced office hours by almost 50%.
Impact #3	The app enables Aid Consultants to create a quotation or a work order within minutes.

Impact #1

Aid Consultants at Made for Movement are now able to provide more consultations and are very successful at selling medical devices.

Impact #2

The use of Resco Mobile CRM has reduced office hours by almost 50%.

Impact #3

The app enables Aid Consultants to create a quotation or a work order within minutes.

Benefit #1	Reduced office hours by almost 50%
Benefit #2	Increased sales due to more consultations

Benefit #1

Reduced office hours by almost 50%

Benefit #2

Increased sales due to more consultations

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Overview

A mobile solution that is ‘Made for Movement’ and reduced office hours while increasing sales

Operational Impact

Quantitative Benefit