Kore.ai Case Studies A leading lighting company simplifies multi-bot environment through Kore.ai’s Universal Bot

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	A leading lighting company simplifies multi-bot environment through Kore.ai’s Universal Bot Kore.ai

A leading lighting company simplifies multi-bot environment through Kore.ai’s Universal Bot

Kore.ai

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Electronics
Applicable Functions	Business Operation
Use Cases	Remote Collaboration
Services	System Integration
Challenge	The customer, a world leader in the development, manufacturing, and sales of innovative, energy efficient lighting products, systems, and services, had a diverse application landscape due to their employees being spread across various continents. They had multiple bots specific to each application (ServiceNow for ITSM, SAP, and many more) being deployed. The employees had to log in to different bots environments to raise complaints, leading to productivity losses and cost escalations. The organization wanted to simplify the process and provide a common interface and consistent experience across the employee base. They were looking for a provider with proven capability for providing a common interface for all bots. Read More
About Customer	The customer is a world leader in the development, manufacturing, and sales of innovative, energy efficient lighting products, systems, and services. For more than 125 years they have pioneered breakthroughs in lighting systems and has been the driving force for many innovations. With an employee strength of 32,000 people, the company is present in 70 countries, while their products, systems, and services are sold in around 180 countries. Their employees were spread across locations in various continents, as a result, the organization inherited a diverse application landscape. Read More
Solution	The company zeroed in on Kore.ai after recommendations from multiple analysts backed by their experience with Fortune 500 companies, while being supported by a network of SI partners. To freeze the solutions blueprint, a week-long workshop was conducted. As the next step, the team at Kore.ai created demo mock bots customized as per the organization’s needs in a short span of time. The company was impressed with Kore.ai’s proactive attitude and the quality of its bots. They quickly froze the scope of work and signed up for bot configuration, development, and UI customization. Kore.ai offered their unique offering called the Universal Bot. It’s a bot that can interact with multiple bots in the backend through API integration and provide a uniform integrated experience to its employees. To address vendor requirements, Kore.ai delivered a bot that combined messenger functionality with Knowledge or FAQ bots, providing an instant 24X7 solution to all queries/requests from different regions and languages. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Electronics

Applicable Functions

Business Operation

Use Cases

Remote Collaboration

Services

System Integration

Challenge

The customer, a world leader in the development, manufacturing, and sales of innovative, energy efficient lighting products, systems, and services, had a diverse application landscape due to their employees being spread across various continents. They had multiple bots specific to each application (ServiceNow for ITSM, SAP, and many more) being deployed. The employees had to log in to different bots environments to raise complaints, leading to productivity losses and cost escalations. The organization wanted to simplify the process and provide a common interface and consistent experience across the employee base. They were looking for a provider with proven capability for providing a common interface for all bots.

About Customer

The customer is a world leader in the development, manufacturing, and sales of innovative, energy efficient lighting products, systems, and services. For more than 125 years they have pioneered breakthroughs in lighting systems and has been the driving force for many innovations. With an employee strength of 32,000 people, the company is present in 70 countries, while their products, systems, and services are sold in around 180 countries. Their employees were spread across locations in various continents, as a result, the organization inherited a diverse application landscape.

Solution

The company zeroed in on Kore.ai after recommendations from multiple analysts backed by their experience with Fortune 500 companies, while being supported by a network of SI partners. To freeze the solutions blueprint, a week-long workshop was conducted. As the next step, the team at Kore.ai created demo mock bots customized as per the organization’s needs in a short span of time. The company was impressed with Kore.ai’s proactive attitude and the quality of its bots. They quickly froze the scope of work and signed up for bot configuration, development, and UI customization. Kore.ai offered their unique offering called the Universal Bot. It’s a bot that can interact with multiple bots in the backend through API integration and provide a uniform integrated experience to its employees. To address vendor requirements, Kore.ai delivered a bot that combined messenger functionality with Knowledge or FAQ bots, providing an instant 24X7 solution to all queries/requests from different regions and languages.

Impact #1	The Universal Bot is now well integrated into its system with more than 70% of the work being accomplished leveraging this bot.
Impact #2	The time taken in addressing the problem has plummeted to less than 80 seconds from 15 mins (900 seconds).
Impact #3	This is leading to an enhanced employee productivity and a sharp reduction in cost and time to market.

Impact #1

The Universal Bot is now well integrated into its system with more than 70% of the work being accomplished leveraging this bot.

Impact #2

The time taken in addressing the problem has plummeted to less than 80 seconds from 15 mins (900 seconds).

Impact #3

This is leading to an enhanced employee productivity and a sharp reduction in cost and time to market.

Benefit #1	Time taken in addressing the problem reduced from 15 mins (900 seconds) to less than 80 seconds.
Benefit #2	More than 70% of the work is now being accomplished leveraging the Universal Bot.

Benefit #1

Time taken in addressing the problem reduced from 15 mins (900 seconds) to less than 80 seconds.

Benefit #2

More than 70% of the work is now being accomplished leveraging the Universal Bot.

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Overview

A leading lighting company simplifies multi-bot environment through Kore.ai’s Universal Bot

Operational Impact

Quantitative Benefit