Kore.ai
Case Studies
A leading lighting company automates customer support using Kore.ai Bots Platform
Overview
A leading lighting company automates customer support using Kore.ai Bots PlatformKore.ai |
Analytics & Modeling - Natural Language Processing (NLP) Application Infrastructure & Middleware - API Integration & Management | |
Electronics | |
Chatbots | |
Software Design & Engineering Services | |
Operational Impact
The bot deployment has ensured faster resolution of customer complaints. | |
Boosted the productivity of the customer care staff who can now focus on more complex and value-adding tasks. | |
Significant improvement in responding to complex user utterances. | |
Quantitative Benefit
Achieves 96% automation | |