NETSCOUT Case Studies A Leading Central European Provider Assures Exceptional Voice Quality

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	A Leading Central European Provider Assures Exceptional Voice Quality NETSCOUT

A Leading Central European Provider Assures Exceptional Voice Quality

NETSCOUT

Applicable Industries	Telecommunications
Applicable Functions	Business Operation
Services	Software Design & Engineering Services System Integration
Challenge	The Voice Operations team of a leading Central European provider faced several challenges. The relaxation of regulations had led to increased competition and aggressive subscription pricing from competitors. The company had entities across multiple countries and had recently combined country-specific business units to form functional teams operating across larger regions. This resulted in the creation of a single Voice Network Operations team serving customers in multiple countries. However, the use of disparate toolsets across these teams was a significant issue. Some teams utilized NETSCOUT’s service assurance tools, while others used a competing solution that lacked full visibility to network performance. The provider believed that troubleshooting would be more difficult and time-consuming when multiple points needed to be checked to find an underlying issue. The use of multiple platforms also resulted in different network efficiency metrics being reported, eliminating the possibility of consistent comparisons and providing an inconsistent and unreliable view of performance. The company was also under pressure to control costs and avoid network outages that could lead to revenue loss and customer churn. Read More
About Customer	The customer is a leading Central European provider of telecommunications services. The company has entities across multiple countries and has recently undergone a restructuring to streamline operations and better serve customers. This restructuring resulted in the creation of a single Voice Network Operations team that serves customers in multiple countries. The company is committed to customer satisfaction and cost reduction, and it faces challenges from increased competition and aggressive subscription pricing from competitors. The company's customers include numerous banks and other VIP business customers who rely on its voice network quality. The company is committed to growth in all areas of its business and aims to provide the best possible network experience to its customers. Read More
Solution	The customer selected NETSCOUT’s VoIP Assurance solution to provide real-time visibility to its network performance. The solution was scalable and could be used across multiple countries, providing a consistent view of voice quality metrics. The VoIP Assurance solution became the main monitoring and troubleshooting tool for the region. The solution provided the Voice Operations team with powerful call trace capabilities. Team members used session analysis to perform before/after testing of firewall cluster changes to verify that provisioning and management systems were communicating properly with soft switches. The solution also provided complete visibility and full correlation between multiple protocols, such as ISUP, MGCP and SIP, to troubleshoot complex call paths and locate root cause. The solution also provided powerful reporting capabilities to analyze critical KPIs, giving a comprehensive picture of network health. The reports tracked specific performance metrics that identified the total number of registrations, failures and the exact location of those failures. This information was provided to the group responsible for the soft client launch, allowing them to fine-tune the service before widespread exposure to negative experience. Read More Log in to view content
Contents

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Services

Software Design & Engineering Services

System Integration

Challenge

The Voice Operations team of a leading Central European provider faced several challenges. The relaxation of regulations had led to increased competition and aggressive subscription pricing from competitors. The company had entities across multiple countries and had recently combined country-specific business units to form functional teams operating across larger regions. This resulted in the creation of a single Voice Network Operations team serving customers in multiple countries. However, the use of disparate toolsets across these teams was a significant issue. Some teams utilized NETSCOUT’s service assurance tools, while others used a competing solution that lacked full visibility to network performance. The provider believed that troubleshooting would be more difficult and time-consuming when multiple points needed to be checked to find an underlying issue. The use of multiple platforms also resulted in different network efficiency metrics being reported, eliminating the possibility of consistent comparisons and providing an inconsistent and unreliable view of performance. The company was also under pressure to control costs and avoid network outages that could lead to revenue loss and customer churn.

About Customer

The customer is a leading Central European provider of telecommunications services. The company has entities across multiple countries and has recently undergone a restructuring to streamline operations and better serve customers. This restructuring resulted in the creation of a single Voice Network Operations team that serves customers in multiple countries. The company is committed to customer satisfaction and cost reduction, and it faces challenges from increased competition and aggressive subscription pricing from competitors. The company's customers include numerous banks and other VIP business customers who rely on its voice network quality. The company is committed to growth in all areas of its business and aims to provide the best possible network experience to its customers.

Solution

The customer selected NETSCOUT’s VoIP Assurance solution to provide real-time visibility to its network performance. The solution was scalable and could be used across multiple countries, providing a consistent view of voice quality metrics. The VoIP Assurance solution became the main monitoring and troubleshooting tool for the region. The solution provided the Voice Operations team with powerful call trace capabilities. Team members used session analysis to perform before/after testing of firewall cluster changes to verify that provisioning and management systems were communicating properly with soft switches. The solution also provided complete visibility and full correlation between multiple protocols, such as ISUP, MGCP and SIP, to troubleshoot complex call paths and locate root cause. The solution also provided powerful reporting capabilities to analyze critical KPIs, giving a comprehensive picture of network health. The reports tracked specific performance metrics that identified the total number of registrations, failures and the exact location of those failures. This information was provided to the group responsible for the soft client launch, allowing them to fine-tune the service before widespread exposure to negative experience.

Impact #1	The NETSCOUT solution provided one set of tools that could deliver a complete view of network health for the region, eliminating the need to consult multiple, disparate tools in order to piece together a full call trace.
Impact #2	With visibility to all the legs in a call path, valuable troubleshooting time was reduced, freeing the Voice Operations team to spend more time setting up new customers, collaborating with other teams and proactively examining network performance to stay ahead of potential issues.
Impact #3	The provider also benefited from powerful reporting capabilities delivering high-level insights to company executives for complete transparency into network health.

Impact #1

The NETSCOUT solution provided one set of tools that could deliver a complete view of network health for the region, eliminating the need to consult multiple, disparate tools in order to piece together a full call trace.

Impact #2

With visibility to all the legs in a call path, valuable troubleshooting time was reduced, freeing the Voice Operations team to spend more time setting up new customers, collaborating with other teams and proactively examining network performance to stay ahead of potential issues.

Impact #3

The provider also benefited from powerful reporting capabilities delivering high-level insights to company executives for complete transparency into network health.

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Overview

A Leading Central European Provider Assures Exceptional Voice Quality

Operational Impact