Case Studies A Large Telecom Provider Saves 76,000 Hours Over Two Years With NLG

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	A Large Telecom Provider Saves 76,000 Hours Over Two Years With NLG

A Large Telecom Provider Saves 76,000 Hours Over Two Years With NLG

Technology Category	Analytics & Modeling - Machine Learning Analytics & Modeling - Natural Language Processing (NLP)
Applicable Industries	Telecommunications
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Digital Thread
Services	Software Design & Engineering Services System Integration
Challenge	The CFO of a large telecom provider was looking for areas to automate business processes to cut costs and drive operational efficiencies. Reporting processes, in particular, were extremely time consuming and limiting to the growth of their business. They approached Narrative Science to better understand how Natural Language Generation (NLG) was being used by Financial functions to drive digital transformation. Read More
About Customer	The customer is a large telecom provider with a significant presence in the telecommunications industry. The company is focused on delivering high-quality communication services to a broad customer base. With a large workforce and extensive operational processes, the company is constantly seeking ways to improve efficiency and reduce costs. The CFO, in particular, is keen on leveraging advanced technologies to streamline business processes and enhance overall productivity. The company has a history of adopting innovative solutions to stay competitive in the fast-paced telecom sector. Read More
Solution	Narrative Science came on-site to lead a week-long value assessment workshop where they worked together to identify over 25 reporting processes that displayed the characteristics for high ROI opportunities with NLG. The two organizations built out a multi-year roadmap to deploy NLG applications across the Finance function and set specific project objectives that contributed to the broader transformation goals of the CFO. The 25 reports were targeted for the first year. Narrative Science's Quill software was used to automate these reporting processes, transforming data into easy-to-understand reports and stories. This automation allowed the telecom provider to generate reports at a much higher scale and consistency, ensuring that the same metrics and voice were used across the entire organization. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Machine Learning

Analytics & Modeling - Natural Language Processing (NLP)

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Digital Thread

Services

Software Design & Engineering Services

System Integration

Challenge

The CFO of a large telecom provider was looking for areas to automate business processes to cut costs and drive operational efficiencies. Reporting processes, in particular, were extremely time consuming and limiting to the growth of their business. They approached Narrative Science to better understand how Natural Language Generation (NLG) was being used by Financial functions to drive digital transformation.

About Customer

The customer is a large telecom provider with a significant presence in the telecommunications industry. The company is focused on delivering high-quality communication services to a broad customer base. With a large workforce and extensive operational processes, the company is constantly seeking ways to improve efficiency and reduce costs. The CFO, in particular, is keen on leveraging advanced technologies to streamline business processes and enhance overall productivity. The company has a history of adopting innovative solutions to stay competitive in the fast-paced telecom sector.

Solution

Narrative Science came on-site to lead a week-long value assessment workshop where they worked together to identify over 25 reporting processes that displayed the characteristics for high ROI opportunities with NLG. The two organizations built out a multi-year roadmap to deploy NLG applications across the Finance function and set specific project objectives that contributed to the broader transformation goals of the CFO. The 25 reports were targeted for the first year. Narrative Science's Quill software was used to automate these reporting processes, transforming data into easy-to-understand reports and stories. This automation allowed the telecom provider to generate reports at a much higher scale and consistency, ensuring that the same metrics and voice were used across the entire organization.

Impact #1	Time Savings: The implementation of NLG resulted in an estimated 76,000 FTE hours saved over two years.
Impact #2	Scale: The number of reports generated increased by 10-15x, now targeted to specific stakeholder groups.
Impact #3	Consistency: Reporting on the same metrics and voice across the entire organization, ensuring uniformity and reliability in the data presented.

Impact #1

Time Savings: The implementation of NLG resulted in an estimated 76,000 FTE hours saved over two years.

Impact #2

Scale: The number of reports generated increased by 10-15x, now targeted to specific stakeholder groups.

Impact #3

Consistency: Reporting on the same metrics and voice across the entire organization, ensuring uniformity and reliability in the data presented.

Benefit #1	76,000 FTE hours saved over two years.

Benefit #1

76,000 FTE hours saved over two years.

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Overview

A Large Telecom Provider Saves 76,000 Hours Over Two Years With NLG

Operational Impact

Quantitative Benefit