Software AG Case Studies A Health Care Giant’s Digital Transformation Built on A Digital Business Platform

Edit This Case Study Record

	A Health Care Giant’s Digital Transformation Built on A Digital Business Platform Software AG

A Health Care Giant’s Digital Transformation Built on A Digital Business Platform

Software AG

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Product Research & Development Quality Assurance
Use Cases	Predictive Maintenance Process Control & Optimization Real-Time Location System (RTLS)
Services	Software Design & Engineering Services System Integration
Challenge	The company, a $70 billion healthcare giant, was facing several challenges. These included fragmented access to information, manual input and non-standard processes, newly demanding customers, lack of supply chain visibility, and scattered business process development. The healthcare market was also changing, with shrinking margins and regulations forcing strict compliance with constantly changing laws. The company's traditional way of seeking FDA approval was disjointed and required manual consolidation of paper specs. Each region had its own processes, and each framework operated independently. The company was also struggling with a major hurdle - responding to consumer queries in a timely manner. An employee would have to manually search data logged in different formats across different systems, a process that could take months. Read More
About Customer	The customer is a $70 billion company that has been “inventing the future of health care” for over 130 years. With nearly 130,000 employees working at 250 subsidiary brands in over 60 countries, the company manages the world’s most trusted names in over-the-counter medicine, baby care goods, wound and skin care products, pharmaceuticals, medical devices and biologics. The company is a Fortune 500 company and is known for its innovation and commitment to quality. It has a global presence and is responsible for managing a vast supply chain that includes over 4,000 logistics providers, 150 distribution centers, 100 carriers and eight delivery methods. Read More
Solution	The company partnered with Software AG and implemented their Digital Business Platform. This platform helped the company deliver on its vision of taking a process-centric approach, building adaptive applications and leaving behind painful manual data collection from independent systems unable to communicate with one another. By unifying and automating processes, the company cut costs and dramatically reduced its product release cycle and time to market. The platform was able to ingest and integrate data from multiple silos in widely varying formats, allowing the company to respond to queries in minutes or seconds. The company also implemented ARIS Connect, which provided seamless access to process information on a light, web-based UI. This allowed 150 process owners, model viewers, designers and architects to collaborate on more than 200 process models using simple methodologies, diagram types and industry best practices. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Product Research & Development

Quality Assurance

Use Cases

Predictive Maintenance

Process Control & Optimization

Real-Time Location System (RTLS)

Services

Software Design & Engineering Services

System Integration

Challenge

The company, a $70 billion healthcare giant, was facing several challenges. These included fragmented access to information, manual input and non-standard processes, newly demanding customers, lack of supply chain visibility, and scattered business process development. The healthcare market was also changing, with shrinking margins and regulations forcing strict compliance with constantly changing laws. The company's traditional way of seeking FDA approval was disjointed and required manual consolidation of paper specs. Each region had its own processes, and each framework operated independently. The company was also struggling with a major hurdle - responding to consumer queries in a timely manner. An employee would have to manually search data logged in different formats across different systems, a process that could take months.

About Customer

The customer is a $70 billion company that has been “inventing the future of health care” for over 130 years. With nearly 130,000 employees working at 250 subsidiary brands in over 60 countries, the company manages the world’s most trusted names in over-the-counter medicine, baby care goods, wound and skin care products, pharmaceuticals, medical devices and biologics. The company is a Fortune 500 company and is known for its innovation and commitment to quality. It has a global presence and is responsible for managing a vast supply chain that includes over 4,000 logistics providers, 150 distribution centers, 100 carriers and eight delivery methods.

Solution

The company partnered with Software AG and implemented their Digital Business Platform. This platform helped the company deliver on its vision of taking a process-centric approach, building adaptive applications and leaving behind painful manual data collection from independent systems unable to communicate with one another. By unifying and automating processes, the company cut costs and dramatically reduced its product release cycle and time to market. The platform was able to ingest and integrate data from multiple silos in widely varying formats, allowing the company to respond to queries in minutes or seconds. The company also implemented ARIS Connect, which provided seamless access to process information on a light, web-based UI. This allowed 150 process owners, model viewers, designers and architects to collaborate on more than 200 process models using simple methodologies, diagram types and industry best practices.

Impact #1	The company realized new revenue faster
Impact #2	The customer experience was improved
Impact #3	Deliveries were assured

Impact #1

The company realized new revenue faster

Impact #2

The customer experience was improved

Impact #3

Deliveries were assured

Benefit #1	Regulatory approvals became 75% faster
Benefit #2	End-user satisfaction rocketed to over 90 percent
Benefit #3	Approval times dropped from two years to six months

Benefit #1

Regulatory approvals became 75% faster

Benefit #2

End-user satisfaction rocketed to over 90 percent

Benefit #3

Approval times dropped from two years to six months

Download PDF Version

Overview

A Health Care Giant’s Digital Transformation Built on A Digital Business Platform

Operational Impact

Quantitative Benefit