IBM Case Studies A government agency in Asia-Pacific implements Cúram software to improve information and reporting systems and deliver higher quality services for individuals with disabilities

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	A government agency in Asia-Pacific implements Cúram software to improve information and reporting systems and deliver higher quality services for individuals with disabilities IBM

A government agency in Asia-Pacific implements Cúram software to improve information and reporting systems and deliver higher quality services for individuals with disabilities

IBM

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Cities & Municipalities
Applicable Functions	Human Resources
Use Cases	Remote Asset Management
Services	System Integration
Challenge	A state government agency in Asia Pacific provides services and supports for nearly 18,500 disabled people and their families. The department launched a transformation project aimed at improving service levels and ensuring more effective funding. The existing information system could not automatically share information across the department’s 130 sites, which made it difficult for staff members to serve clients. Clients were required to fill out multiple applications and undergo multiple assessments to determine eligibility across programs. Matching individual needs with available services was difficult without real-time information and automated rules-based processes. Read More
About Customer	The customer is a state government agency in the Asia Pacific region. This agency provides services and support for nearly 18,500 disabled people and their families. The agency operates across 130 sites and is committed to improving service levels and ensuring more effective funding. The agency had launched a transformation project with the aim of improving its services. However, the existing information system was not capable of automatically sharing information across all sites, making it difficult for staff members to serve clients effectively. Clients were required to fill out multiple applications and undergo multiple assessments to determine their eligibility for various programs. Read More
Solution	The organization implemented IBM Cúram software to establish a more transparent, easier-to-access business-information system that will help facilitate higher quality services for people with disabilities. For individuals, the solution provides a single point of contact for personalized and simplified intake. The Cúram rule sets help to apply standardized eligibility and decisions for individuals across the state. For suppliers, the solution offers a comprehensive, easy-to-use server catalog and more efficient payment administration. It provides the department with more equitable use of its available funding, improved information and reporting systems and a better overall capacity to plan and prioritize. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Cities & Municipalities

Applicable Functions

Human Resources

Use Cases

Remote Asset Management

Services

System Integration

Challenge

A state government agency in Asia Pacific provides services and supports for nearly 18,500 disabled people and their families. The department launched a transformation project aimed at improving service levels and ensuring more effective funding. The existing information system could not automatically share information across the department’s 130 sites, which made it difficult for staff members to serve clients. Clients were required to fill out multiple applications and undergo multiple assessments to determine eligibility across programs. Matching individual needs with available services was difficult without real-time information and automated rules-based processes.

About Customer

The customer is a state government agency in the Asia Pacific region. This agency provides services and support for nearly 18,500 disabled people and their families. The agency operates across 130 sites and is committed to improving service levels and ensuring more effective funding. The agency had launched a transformation project with the aim of improving its services. However, the existing information system was not capable of automatically sharing information across all sites, making it difficult for staff members to serve clients effectively. Clients were required to fill out multiple applications and undergo multiple assessments to determine their eligibility for various programs.

Solution

The organization implemented IBM Cúram software to establish a more transparent, easier-to-access business-information system that will help facilitate higher quality services for people with disabilities. For individuals, the solution provides a single point of contact for personalized and simplified intake. The Cúram rule sets help to apply standardized eligibility and decisions for individuals across the state. For suppliers, the solution offers a comprehensive, easy-to-use server catalog and more efficient payment administration. It provides the department with more equitable use of its available funding, improved information and reporting systems and a better overall capacity to plan and prioritize.

Impact #1	The solution provides a single point of contact for personalized and simplified intake.
Impact #2	The Cúram rule sets help to apply standardized eligibility and decisions for individuals across the state.
Impact #3	For suppliers, the solution offers a comprehensive, easy-to-use server catalog and more efficient payment administration.

Impact #1

The solution provides a single point of contact for personalized and simplified intake.

Impact #2

The Cúram rule sets help to apply standardized eligibility and decisions for individuals across the state.

Impact #3

For suppliers, the solution offers a comprehensive, easy-to-use server catalog and more efficient payment administration.

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Overview

A government agency in Asia-Pacific implements Cúram software to improve information and reporting systems and deliver higher quality services for individuals with disabilities

Operational Impact