Software AG Case Studies A Future You Can Bank on

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	A Future You Can Bank on Software AG

A Future You Can Bank on

Software AG

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Process Control & Optimization Regulatory Compliance Monitoring Predictive Quality Analytics
Services	System Integration Training
Challenge	IndusInd Bank, a leading innovator in India's booming FinTech industry, faced several challenges due to its rapid growth and the acquisition of a credit card business. The bank needed to optimize its internal systems and processes to stay lean, fast, and innovative. The challenges included increasing competition and thinner margins on traditional products, rapid business growth and the fast pace of innovation, back-end process inefficiencies, growing regulatory requirements, and the need to make the business future-ready. To continue outcompeting rivals and hitting growth targets, IndusInd Bank knew it needed to shorten innovation cycles and improve its already industry-leading level of personalized services and customer-support speed. Read More
About Customer	IndusInd Bank, based in Mumbai, is India’s first new generation bank. Founded in 1994, it has embodied the spirit of innovation and sound business practices of the ancient Indus Valley Civilization. The bank now boasts more than 1,400 branches and 2,285 ATMs spread across geographical locations. Ranked as the 13th most valuable brand in India, FY18 results show a 28 percent growth in total business. By answering customer needs with new and innovative banking services, IndusInd Bank aims to double profits, clients and branches within the next three years. Read More
Solution	In 2010, IndusInd Bank embarked on a digital transformation and chose local Software AG partner ClayLogix and the ARIS Process Transformation & Management Platform to start. The first step of the transformation involved understanding the bank’s data structures, processes, and systems architecture. The bank found opportunities to reduce duplication, eliminate inefficient versioning, and implement standardized templates. Using Software AG’s ARIS, the bank implemented a single point-of-truth database and role-specific portals. By 2015, IndusInd Bank was ready for the next step: a fully digitalized transformation, including all business and IT processes across all departments and contact centers. The bank is also working to roll out ARIS Connect, so customers can reap the benefits of collaboration, mobile enablement, and cloud-ready features. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Process Control & Optimization

Regulatory Compliance Monitoring

Predictive Quality Analytics

Services

System Integration

Training

Challenge

IndusInd Bank, a leading innovator in India's booming FinTech industry, faced several challenges due to its rapid growth and the acquisition of a credit card business. The bank needed to optimize its internal systems and processes to stay lean, fast, and innovative. The challenges included increasing competition and thinner margins on traditional products, rapid business growth and the fast pace of innovation, back-end process inefficiencies, growing regulatory requirements, and the need to make the business future-ready. To continue outcompeting rivals and hitting growth targets, IndusInd Bank knew it needed to shorten innovation cycles and improve its already industry-leading level of personalized services and customer-support speed.

About Customer

IndusInd Bank, based in Mumbai, is India’s first new generation bank. Founded in 1994, it has embodied the spirit of innovation and sound business practices of the ancient Indus Valley Civilization. The bank now boasts more than 1,400 branches and 2,285 ATMs spread across geographical locations. Ranked as the 13th most valuable brand in India, FY18 results show a 28 percent growth in total business. By answering customer needs with new and innovative banking services, IndusInd Bank aims to double profits, clients and branches within the next three years.

Solution

In 2010, IndusInd Bank embarked on a digital transformation and chose local Software AG partner ClayLogix and the ARIS Process Transformation & Management Platform to start. The first step of the transformation involved understanding the bank’s data structures, processes, and systems architecture. The bank found opportunities to reduce duplication, eliminate inefficient versioning, and implement standardized templates. Using Software AG’s ARIS, the bank implemented a single point-of-truth database and role-specific portals. By 2015, IndusInd Bank was ready for the next step: a fully digitalized transformation, including all business and IT processes across all departments and contact centers. The bank is also working to roll out ARIS Connect, so customers can reap the benefits of collaboration, mobile enablement, and cloud-ready features.

Impact #1	Unified company back-end
Impact #2	Digitalized more than 2,500 processes
Impact #3	Increased transparency, data security and regulatory compliance

Impact #1

Unified company back-end

Impact #2

Digitalized more than 2,500 processes

Impact #3

Increased transparency, data security and regulatory compliance

Benefit #1	Cut process change turnaround from two days to four hours
Benefit #2	28 percent growth in total business
Benefit #3	Aims to double profits, clients and branches within the next three years

Benefit #1

Cut process change turnaround from two days to four hours

Benefit #2

28 percent growth in total business

Benefit #3

Aims to double profits, clients and branches within the next three years

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Overview

A Future You Can Bank on

Operational Impact

Quantitative Benefit