Software AG Case Studies A Digital Government Transformation with ARIS and Alfabet

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	A Digital Government Transformation with ARIS and Alfabet Software AG

A Digital Government Transformation with ARIS and Alfabet

Software AG

Technology Category	Application Infrastructure & Middleware - API Integration & Management Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Cities & Municipalities
Applicable Functions	Business Operation
Use Cases	Computer Vision Process Control & Optimization Real-Time Location System (RTLS)
Services	Software Design & Engineering Services System Integration
Challenge	The General Directorate of Residency and Foreigners Affairs - Dubai (GDRFAD) was facing several challenges. The impact of the new digital strategy, Dubai 2021, was hindering their e-government plans due to their existing business architecture. They needed to audit their IT infrastructure and resolve their manual compliance process. There was also a lack of reliable sources of information across their 42 departments. The agency was slow and unresponsive, and the business architecture prevented it from reinventing itself. Three disparate units were managing risk and compliance in anything other than a unified way. They wanted to be more agile in responding to demands received by 42 departments and to achieve their goal of improving their smart, intelligent and responsive services. Read More
About Customer	The General Directorate of Residency and Foreigners Affairs - Dubai (GDRFAD) is the government agency responsible for citizenship, residency and port access services for the United Arab Emirates (UAE). The agency’s 5,000+ employees operate across 21 different locations. They are on a mission to make Dubai the “Happiest City in The World.” GDRFAD offers 600 different services and operates with 10 other service providers. In 2017, it was slow and unresponsive. The business architecture prevented it from reinventing itself. And three disparate units were managing risk and compliance in anything other than a unified way. Read More
Solution	In 2017, a big stride forward was taken with local partner Palmira Software House LLC. The team knew exactly what needed to happen to see GDRFAD through its digital transformation. The agency needed to align IT to the new direction through a “business layer,” set up an agile enterprise architecture, create a process management flow to help the agency respond quicker, implement an API-based service portfolio management, digitalize and consolidate the compliance process and monitor and track their goal attainment in real time. Using Software AG's ARIS, GDRFAD started off by gathering raw data on everything relating to how the business worked. The turnaround was fast. GDRFAD was able to capture their current business architecture and roll out the new one in just eight months. From strategy, services, processes, organizational structure and customer journeys—they did it all. These could then be monitored using process governance workflows. And here a low hanging fruit was discovered. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Cities & Municipalities

Applicable Functions

Business Operation

Use Cases

Computer Vision

Process Control & Optimization

Real-Time Location System (RTLS)

Services

Software Design & Engineering Services

System Integration

Challenge

The General Directorate of Residency and Foreigners Affairs - Dubai (GDRFAD) was facing several challenges. The impact of the new digital strategy, Dubai 2021, was hindering their e-government plans due to their existing business architecture. They needed to audit their IT infrastructure and resolve their manual compliance process. There was also a lack of reliable sources of information across their 42 departments. The agency was slow and unresponsive, and the business architecture prevented it from reinventing itself. Three disparate units were managing risk and compliance in anything other than a unified way. They wanted to be more agile in responding to demands received by 42 departments and to achieve their goal of improving their smart, intelligent and responsive services.

About Customer

The General Directorate of Residency and Foreigners Affairs - Dubai (GDRFAD) is the government agency responsible for citizenship, residency and port access services for the United Arab Emirates (UAE). The agency’s 5,000+ employees operate across 21 different locations. They are on a mission to make Dubai the “Happiest City in The World.” GDRFAD offers 600 different services and operates with 10 other service providers. In 2017, it was slow and unresponsive. The business architecture prevented it from reinventing itself. And three disparate units were managing risk and compliance in anything other than a unified way.

Solution

In 2017, a big stride forward was taken with local partner Palmira Software House LLC. The team knew exactly what needed to happen to see GDRFAD through its digital transformation. The agency needed to align IT to the new direction through a “business layer,” set up an agile enterprise architecture, create a process management flow to help the agency respond quicker, implement an API-based service portfolio management, digitalize and consolidate the compliance process and monitor and track their goal attainment in real time. Using Software AG's ARIS, GDRFAD started off by gathering raw data on everything relating to how the business worked. The turnaround was fast. GDRFAD was able to capture their current business architecture and roll out the new one in just eight months. From strategy, services, processes, organizational structure and customer journeys—they did it all. These could then be monitored using process governance workflows. And here a low hanging fruit was discovered.

Impact #1	Created a “single source of truth” business layer
Impact #2	Mapped out a new business architecture in just 8 months
Impact #3	Implemented an API-based service portfolio management

Impact #1

Created a “single source of truth” business layer

Impact #2

Mapped out a new business architecture in just 8 months

Impact #3

Implemented an API-based service portfolio management

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Overview

A Digital Government Transformation with ARIS and Alfabet

Operational Impact