CallMiner
Case Studies
A Day in the life of an Analytics Analyst at Simple Health
Overview
A Day in the life of an Analytics Analyst at Simple HealthCallMiner |
Analytics & Modeling - Real Time Analytics | |
Healthcare & Hospitals | |
Human Resources | |
Remote Collaboration | |
Data Science Services | |
Operational Impact
The implementation of CallMiner Eureka allowed Simple Health to automatically monitor and score 100% of contacts. | |
The company was able to reduce average coaching time by 75%. | |
The number of agents they could coach each week increased from 10% to 80%. | |
Quantitative Benefit
Reduced average coaching time by 75% | |
Increased the number of agents they could coach each week from 10% to 80% | |
Improved average sales closing rate by 5% | |