IBM Case Studies A Canadian social services ministry increases worker productivity while improving outcomes for children and families

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	A Canadian social services ministry increases worker productivity while improving outcomes for children and families IBM

A Canadian social services ministry increases worker productivity while improving outcomes for children and families

IBM

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Human Resources
Use Cases	Remote Collaboration
Services	Software Design & Engineering Services
Challenge	A social services ministry in Canada administers programs that protect children, help low-income families become economically independent and assist individuals with intellectual disabilities. They needed a solution that would establish an integrated electronic repository to securely capture, track, and report on data, provide an automated workflow, provide secure access to updated placement and other provider-related information, and easily integrate with incumbent systems and be implemented without delay. Read More
About Customer	The customer is a social services ministry in Canada. They administer programs that protect children, help low-income families become economically independent, and assist individuals with intellectual disabilities. The ministry was in need of a solution that could establish an integrated electronic repository to securely capture, track, and report on data. They also required an automated workflow and secure access to updated placement and other provider-related information. The solution needed to easily integrate with incumbent systems and be implemented without delay. Read More
Solution	The ministry implemented and upgraded a blend of IBM Cúram software. This increased case worker and supervisor productivity while improving the quality of outcomes delivered to vulnerable children and families. The solution provides an intuitive workflow and comprehensive visibility of client data enabling the management of cases in a more timely, efficient manner. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Human Resources

Use Cases

Remote Collaboration

Services

Software Design & Engineering Services

Challenge

A social services ministry in Canada administers programs that protect children, help low-income families become economically independent and assist individuals with intellectual disabilities. They needed a solution that would establish an integrated electronic repository to securely capture, track, and report on data, provide an automated workflow, provide secure access to updated placement and other provider-related information, and easily integrate with incumbent systems and be implemented without delay.

About Customer

The customer is a social services ministry in Canada. They administer programs that protect children, help low-income families become economically independent, and assist individuals with intellectual disabilities. The ministry was in need of a solution that could establish an integrated electronic repository to securely capture, track, and report on data. They also required an automated workflow and secure access to updated placement and other provider-related information. The solution needed to easily integrate with incumbent systems and be implemented without delay.

Solution

The ministry implemented and upgraded a blend of IBM Cúram software. This increased case worker and supervisor productivity while improving the quality of outcomes delivered to vulnerable children and families. The solution provides an intuitive workflow and comprehensive visibility of client data enabling the management of cases in a more timely, efficient manner.

Impact #1	Improved outcomes for children and families
Impact #2	Enabled data sharing and collaboration across organizations
Impact #3	Seamlessly integrated with existing systems for a fast, phased implementation

Impact #1

Improved outcomes for children and families

Impact #2

Enabled data sharing and collaboration across organizations

Impact #3

Seamlessly integrated with existing systems for a fast, phased implementation

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Overview

A Canadian social services ministry increases worker productivity while improving outcomes for children and families

Operational Impact