Case Studies 50% Reduction in Write-offs and Streamlining Collections Management Process with Integrated Receivables

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	50% Reduction in Write-offs and Streamlining Collections Management Process with Integrated Receivables

50% Reduction in Write-offs and Streamlining Collections Management Process with Integrated Receivables

Technology Category	Analytics & Modeling - Predictive Analytics Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Consumer Goods Telecommunications
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Predictive Maintenance Process Control & Optimization Remote Asset Management
Services	Cloud Planning, Design & Implementation Services System Integration Training
Challenge	Brightstar faced significant challenges in their collections, deductions, and invoicing processes due to their massive volume of customers and operating areas. The A/R team had to work two shifts to clear the backlog of deductions, leading to high FTE costs. The team was unable to dispute all deductions, resulting in high write-offs. Manual data aggregation and inefficient collections policies further exacerbated the situation. The lack of a standardized process and heavy IT dependence created operational bottlenecks. Specific challenges included manual collection management, unstructured correspondence, ad-hoc reminders, and call logs stored in multiple systems. The deductions process was also manual, requiring many staff and leading to high costs. Internal collaboration was inefficient, and the invoicing process was entirely manual, making it laborious and time-consuming. Read More
About Customer	Brightstar is the world's leading mobile services company for managing devices and accessories across the wireless ecosystem. Headquartered in Miami, Florida, Brightstar serves over 50,000 carrier, retail, and enterprise customers across 100 countries. The company touches over 100,000 points of sale and participates in every stage of a device's lifecycle, from manufacturing to trade-in and re-marketing. Brightstar processes over 100 million devices annually, providing innovative end-to-end services. With a revenue of $10.5 billion, Brightstar faced significant challenges in managing its collections, deductions, and invoicing processes due to its massive volume of customers and operating areas. Read More
Solution	Brightstar partnered with HighRadius to automate their A/R landscape using HighRadius’ collections, deductions, and EIPP cloud management solutions. The Collections Cloud automated the fetching of invoices and customer contacts from the ERP, prioritized collections work lists, and standardized correspondence. Automated reminders and follow-ups, along with a central repository of notes, improved efficiency. The Deductions Cloud automated claims and POD information retrieval, correspondence, and internal collaboration. The EIPP Cloud automated invoicing, customized invoices, and enabled document sharing with customers. A single self-service portal provided access to previous and current invoices, facilitating easy collaboration between AR and AP teams. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Consumer Goods

Telecommunications

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Predictive Maintenance

Process Control & Optimization

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Training

Challenge

Brightstar faced significant challenges in their collections, deductions, and invoicing processes due to their massive volume of customers and operating areas. The A/R team had to work two shifts to clear the backlog of deductions, leading to high FTE costs. The team was unable to dispute all deductions, resulting in high write-offs. Manual data aggregation and inefficient collections policies further exacerbated the situation. The lack of a standardized process and heavy IT dependence created operational bottlenecks. Specific challenges included manual collection management, unstructured correspondence, ad-hoc reminders, and call logs stored in multiple systems. The deductions process was also manual, requiring many staff and leading to high costs. Internal collaboration was inefficient, and the invoicing process was entirely manual, making it laborious and time-consuming.

About Customer

Brightstar is the world's leading mobile services company for managing devices and accessories across the wireless ecosystem. Headquartered in Miami, Florida, Brightstar serves over 50,000 carrier, retail, and enterprise customers across 100 countries. The company touches over 100,000 points of sale and participates in every stage of a device's lifecycle, from manufacturing to trade-in and re-marketing. Brightstar processes over 100 million devices annually, providing innovative end-to-end services. With a revenue of $10.5 billion, Brightstar faced significant challenges in managing its collections, deductions, and invoicing processes due to its massive volume of customers and operating areas.

Solution

Brightstar partnered with HighRadius to automate their A/R landscape using HighRadius’ collections, deductions, and EIPP cloud management solutions. The Collections Cloud automated the fetching of invoices and customer contacts from the ERP, prioritized collections work lists, and standardized correspondence. Automated reminders and follow-ups, along with a central repository of notes, improved efficiency. The Deductions Cloud automated claims and POD information retrieval, correspondence, and internal collaboration. The EIPP Cloud automated invoicing, customized invoices, and enabled document sharing with customers. A single self-service portal provided access to previous and current invoices, facilitating easy collaboration between AR and AP teams.

Impact #1	Brightstar achieved a 50% reduction in shortage deductions write-offs.
Impact #2	The A/R team size was reduced by 64%, from 28 FTEs to 10 FTEs.
Impact #3	There was a 97% increase in collection accounts coverage per day.

Impact #1

Brightstar achieved a 50% reduction in shortage deductions write-offs.

Impact #2

The A/R team size was reduced by 64%, from 28 FTEs to 10 FTEs.

Impact #3

There was a 97% increase in collection accounts coverage per day.

Benefit #1	$1,000,000 net savings per annum post automation.
Benefit #2	$500,000 average savings due to the efficient collection process.
Benefit #3	$380,000 average savings due to highly efficient transformed dispute management process.

Benefit #1

$1,000,000 net savings per annum post automation.

Benefit #2

$500,000 average savings due to the efficient collection process.

Benefit #3

$380,000 average savings due to highly efficient transformed dispute management process.

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Overview

50% Reduction in Write-offs and Streamlining Collections Management Process with Integrated Receivables

Operational Impact

Quantitative Benefit