Case Studies 3PL Triplefin moves to Manhattan SCALE™

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	3PL Triplefin moves to Manhattan SCALE™

3PL Triplefin moves to Manhattan SCALE™

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Consumer Goods Pharmaceuticals
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Inventory Management Supply Chain Visibility Warehouse Automation
Services	Software Design & Engineering Services System Integration
Challenge	As Triplefin's client roster increased to nearly 40 companies, the technology platform it was using became unreliable. Developed internally and enhanced several times, this warehouse and distribution system was very difficult to maintain. The system began to shut down once or twice a week, requiring an increase in maintenance staff. These shutdowns created a huge increase in labor expenses, as the workforce became idle while the system was being repaired and then had to work overtime to keep up with the distribution and shipping workload. This situation put a strain on the company's staff and its bottom line. Read More
About Customer	Triplefin, founded in 1981 and headquartered in Cincinnati, Ohio, is a premier provider of outsourced order-to-cash business process solutions to leading companies in the pharmaceutical and consumer products industries. With approximately 165 employees and $130 million in annual revenues, the company supports some of the most successful brands in the world with diversified offerings. Triplefin is ISO certified and operates two facilities in Cincinnati with 230,000 square feet of distribution space. The company has built its business by offering superior levels of customer care and service, helping its clients maximize the value of their customer relationships. Read More
Solution	Triplefin decided to implement Manhattan SCALE to stabilize processes and manage the varying requirements of its 38 different clients. Manhattan Associates was chosen for its reliable, flexible solutions that are well-respected in the industry. Manhattan helped Triplefin configure a process to migrate 38 clients as quickly as possible, on budget, and without any service disruptions. The company began by moving two clients per month, with DC floor personnel using two inventory guns to simultaneously accommodate SCALE and the old system. As employees became more proficient with SCALE, the company began to cut-over more clients per month, eventually moving six clients to SCALE during the last month of deployment. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Consumer Goods

Pharmaceuticals

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Inventory Management

Supply Chain Visibility

Warehouse Automation

Services

Software Design & Engineering Services

System Integration

Challenge

As Triplefin's client roster increased to nearly 40 companies, the technology platform it was using became unreliable. Developed internally and enhanced several times, this warehouse and distribution system was very difficult to maintain. The system began to shut down once or twice a week, requiring an increase in maintenance staff. These shutdowns created a huge increase in labor expenses, as the workforce became idle while the system was being repaired and then had to work overtime to keep up with the distribution and shipping workload. This situation put a strain on the company's staff and its bottom line.

About Customer

Triplefin, founded in 1981 and headquartered in Cincinnati, Ohio, is a premier provider of outsourced order-to-cash business process solutions to leading companies in the pharmaceutical and consumer products industries. With approximately 165 employees and $130 million in annual revenues, the company supports some of the most successful brands in the world with diversified offerings. Triplefin is ISO certified and operates two facilities in Cincinnati with 230,000 square feet of distribution space. The company has built its business by offering superior levels of customer care and service, helping its clients maximize the value of their customer relationships.

Solution

Triplefin decided to implement Manhattan SCALE to stabilize processes and manage the varying requirements of its 38 different clients. Manhattan Associates was chosen for its reliable, flexible solutions that are well-respected in the industry. Manhattan helped Triplefin configure a process to migrate 38 clients as quickly as possible, on budget, and without any service disruptions. The company began by moving two clients per month, with DC floor personnel using two inventory guns to simultaneously accommodate SCALE and the old system. As employees became more proficient with SCALE, the company began to cut-over more clients per month, eventually moving six clients to SCALE during the last month of deployment.

Impact #1	Triplefin no longer experiences system shutdowns, eliminating the need for overtime shifts to make up for lost hours.
Impact #2	The maintenance crew can now focus on other issues with an efficient supply chain solution in place.
Impact #3	The shipping department has been completely automated, reallocating labor to other areas in the distribution center.

Impact #1

Triplefin no longer experiences system shutdowns, eliminating the need for overtime shifts to make up for lost hours.

Impact #2

The maintenance crew can now focus on other issues with an efficient supply chain solution in place.

Impact #3

The shipping department has been completely automated, reallocating labor to other areas in the distribution center.

Benefit #1	Eliminated shipping expenses.
Benefit #2	Reduced labor costs.

Benefit #1

Eliminated shipping expenses.

Benefit #2

Reduced labor costs.

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Overview

3PL Triplefin moves to Manhattan SCALE™

Operational Impact

Quantitative Benefit