Sorted Case Studies 3PL's Transformation with IoT: Boosting Efficiency and Customer Satisfaction

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	3PL's Transformation with IoT: Boosting Efficiency and Customer Satisfaction Sorted

3PL's Transformation with IoT: Boosting Efficiency and Customer Satisfaction

Sorted

Technology Category	Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Retail Transportation
Applicable Functions	Logistics & Transportation Procurement
Use Cases	Inventory Management Last Mile Delivery
Services	System Integration
Challenge	3PL, a company providing warehousing, distribution, and carrier management for over 40 different retail businesses, was facing several challenges. They had been using the same delivery management platform for nearly a decade, which offered a single carrier delivery and required manual processes. This resulted in limited IT resources for carrier integration and customer frustration. As an ambitious business, 3PL needed to gear up for growth and futureproof their operations. They required a carrier and delivery management software that could fully enable expansion. The existing system was not only inefficient but also lacked a relationship with the supplier, leading to stagnation and acceptance of the status quo. Read More
About Customer	3PL has been fulfilling orders for a wide range of retail and wholesale businesses since 2006. They are passionate about providing end-to-end supply chain support from their 130,000 sq.ft headquarters in Wigan. With over 40 different retail businesses trusting them with warehousing, distribution, and carrier management, efficiency is key to their operations. They are an ambitious business, always looking to push product through busy peaks and beyond. Their expertise is grounded in a market-leading fulfilment 'ecosystem', and they are always looking for ways to innovate their operations and processes to better serve their customers. Read More
Solution	3PL partnered with Sorted to innovate their operations and processes. Sorted introduced 3PL to a new way of working, offering access to a constantly evolving roadmap and support from a team of experts. The biggest change brought about by Sorted was automation. Label printing and shipping were done completely through the Ship APIs, eliminating the need for manual input. This allowed 3PL to increase their packing speed from one order per minute to three. Additionally, the team could now proactively raise claims with carriers, instead of waiting for customers to report issues. Sorted's reporting suite provided easy access to data, enabling the customer care team to proactively relay information back to customers. The solution also flagged and fixed address errors before the item left the warehouse, reducing exceptions and failed deliveries. Read More Log in to view content
Contents

Technology Category

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Retail

Transportation

Applicable Functions

Logistics & Transportation

Procurement

Use Cases

Inventory Management

Last Mile Delivery

Services

System Integration

Challenge

3PL, a company providing warehousing, distribution, and carrier management for over 40 different retail businesses, was facing several challenges. They had been using the same delivery management platform for nearly a decade, which offered a single carrier delivery and required manual processes. This resulted in limited IT resources for carrier integration and customer frustration. As an ambitious business, 3PL needed to gear up for growth and futureproof their operations. They required a carrier and delivery management software that could fully enable expansion. The existing system was not only inefficient but also lacked a relationship with the supplier, leading to stagnation and acceptance of the status quo.

About Customer

3PL has been fulfilling orders for a wide range of retail and wholesale businesses since 2006. They are passionate about providing end-to-end supply chain support from their 130,000 sq.ft headquarters in Wigan. With over 40 different retail businesses trusting them with warehousing, distribution, and carrier management, efficiency is key to their operations. They are an ambitious business, always looking to push product through busy peaks and beyond. Their expertise is grounded in a market-leading fulfilment 'ecosystem', and they are always looking for ways to innovate their operations and processes to better serve their customers.

Solution

3PL partnered with Sorted to innovate their operations and processes. Sorted introduced 3PL to a new way of working, offering access to a constantly evolving roadmap and support from a team of experts. The biggest change brought about by Sorted was automation. Label printing and shipping were done completely through the Ship APIs, eliminating the need for manual input. This allowed 3PL to increase their packing speed from one order per minute to three. Additionally, the team could now proactively raise claims with carriers, instead of waiting for customers to report issues. Sorted's reporting suite provided easy access to data, enabling the customer care team to proactively relay information back to customers. The solution also flagged and fixed address errors before the item left the warehouse, reducing exceptions and failed deliveries.

Impact #1	The partnership with Sorted brought about significant operational improvements for 3PL. The automation of label printing and shipping processes led to a massive increase in efficiency, allowing the team to pack more orders in less time. The ability to proactively raise claims with carriers eliminated the need to wait for customer feedback, speeding up the resolution process. The new system also provided a live feed of order statuses, enabling the customer care team to proactively relay information back to customers. This not only improved the customer experience but also reduced the number of inbound contact centre calls. Furthermore, the system flagged and fixed address errors before the item left the warehouse, reducing exceptions and failed deliveries.

Impact #1

The partnership with Sorted brought about significant operational improvements for 3PL. The automation of label printing and shipping processes led to a massive increase in efficiency, allowing the team to pack more orders in less time. The ability to proactively raise claims with carriers eliminated the need to wait for customer feedback, speeding up the resolution process. The new system also provided a live feed of order statuses, enabling the customer care team to proactively relay information back to customers. This not only improved the customer experience but also reduced the number of inbound contact centre calls. Furthermore, the system flagged and fixed address errors before the item left the warehouse, reducing exceptions and failed deliveries.

Benefit #1	200% increase in productivity
Benefit #2	Packing speed increased from one order per minute to three
Benefit #3	Contact per order ratio reduced by 47%

Benefit #1

200% increase in productivity

Benefit #2

Packing speed increased from one order per minute to three

Benefit #3

Contact per order ratio reduced by 47%

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Overview

3PL's Transformation with IoT: Boosting Efficiency and Customer Satisfaction

Operational Impact

Quantitative Benefit