Case Studies 300K Files Locked by Ransomware? No Problem for PCS and Datto

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	300K Files Locked by Ransomware? No Problem for PCS and Datto

300K Files Locked by Ransomware? No Problem for PCS and Datto

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Infrastructure as a Service (IaaS) - Backup & Recovery Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries	Finance & Insurance Professional Service
Applicable Functions	Business Operation Quality Assurance
Use Cases	Cybersecurity
Services	Cloud Planning, Design & Implementation Services Cybersecurity Services System Integration
Challenge	Early one morning, an accounting firm client of PCS found themselves unable to access any of their files. PCS quickly diagnosed the issue and discovered that a phishing email clicked on by two employees had let ransomware into their systems, instantly locking over 300,000 critical business files. This situation posed a significant threat to the firm's operations, especially given the sensitive client data and strict government deadlines they handle regularly. The ransomware attack could have resulted in major long-term damage, data loss, and operational disruption if not addressed promptly and effectively. Read More
About Customer	Pittsburgh Computer Solutions (PCS) is a managed services provider (MSP) that works closely with clients to ensure their businesses stay operational, regardless of the cyber threats they may encounter. PCS leverages Datto's backup and disaster recovery (BDR) solutions to provide greater flexibility and control over customer data. Datto's simplicity and ease of use allow PCS to manage all their clients under a single pane of glass, monitor backups, and remotely fix any errors. This partnership has been particularly beneficial for PCS in maintaining business continuity for their clients, including an accounting firm that recently faced a severe ransomware attack. Read More
Solution	PCS utilized Datto's backup and disaster recovery (BDR) solution to address the ransomware attack. They worked with Datto support to restore the accounting firm's data from the most recent backup. The restoration process was straightforward and efficient, allowing PCS to mount the shares and restore all the locked files quickly. The ease of use and automation provided by Datto's solution played a crucial role in the swift recovery. PCS highlighted the superior responsiveness and support from Datto, which ensured that any issues were resolved promptly, unlike other vendors with longer service level agreements (SLAs). This quick resolution allowed the accounting firm to resume their operations without significant downtime or data loss. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Infrastructure as a Service (IaaS) - Backup & Recovery

Infrastructure as a Service (IaaS) - Cloud Storage Services

Applicable Industries

Finance & Insurance

Professional Service

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Cybersecurity

Services

Cloud Planning, Design & Implementation Services

Cybersecurity Services

System Integration

Challenge

Early one morning, an accounting firm client of PCS found themselves unable to access any of their files. PCS quickly diagnosed the issue and discovered that a phishing email clicked on by two employees had let ransomware into their systems, instantly locking over 300,000 critical business files. This situation posed a significant threat to the firm's operations, especially given the sensitive client data and strict government deadlines they handle regularly. The ransomware attack could have resulted in major long-term damage, data loss, and operational disruption if not addressed promptly and effectively.

About Customer

Pittsburgh Computer Solutions (PCS) is a managed services provider (MSP) that works closely with clients to ensure their businesses stay operational, regardless of the cyber threats they may encounter. PCS leverages Datto's backup and disaster recovery (BDR) solutions to provide greater flexibility and control over customer data. Datto's simplicity and ease of use allow PCS to manage all their clients under a single pane of glass, monitor backups, and remotely fix any errors. This partnership has been particularly beneficial for PCS in maintaining business continuity for their clients, including an accounting firm that recently faced a severe ransomware attack.

Solution

PCS utilized Datto's backup and disaster recovery (BDR) solution to address the ransomware attack. They worked with Datto support to restore the accounting firm's data from the most recent backup. The restoration process was straightforward and efficient, allowing PCS to mount the shares and restore all the locked files quickly. The ease of use and automation provided by Datto's solution played a crucial role in the swift recovery. PCS highlighted the superior responsiveness and support from Datto, which ensured that any issues were resolved promptly, unlike other vendors with longer service level agreements (SLAs). This quick resolution allowed the accounting firm to resume their operations without significant downtime or data loss.

Impact #1	PCS was able to quickly diagnose and address the ransomware attack, minimizing operational disruption for the accounting firm.
Impact #2	The restoration process using Datto's solution was efficient and straightforward, allowing for a swift recovery of over 300,000 locked files.
Impact #3	Datto's ease of use and automation enabled PCS to manage and monitor backups effectively, ensuring business continuity for their clients.

Impact #1

PCS was able to quickly diagnose and address the ransomware attack, minimizing operational disruption for the accounting firm.

Impact #2

The restoration process using Datto's solution was efficient and straightforward, allowing for a swift recovery of over 300,000 locked files.

Impact #3

Datto's ease of use and automation enabled PCS to manage and monitor backups effectively, ensuring business continuity for their clients.

Benefit #1	Restored over 300,000 critical business files locked by ransomware.
Benefit #2	Resolved support tickets significantly faster compared to other vendors with SLAs of two days or more.

Benefit #1

Restored over 300,000 critical business files locked by ransomware.

Benefit #2

Resolved support tickets significantly faster compared to other vendors with SLAs of two days or more.

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Overview

300K Files Locked by Ransomware? No Problem for PCS and Datto

Operational Impact

Quantitative Benefit