Case Studies 3 Suisses France runs multi-channel retail operation with Manhattan’s supply chain platform

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	3 Suisses France runs multi-channel retail operation with Manhattan’s supply chain platform

3 Suisses France runs multi-channel retail operation with Manhattan’s supply chain platform

Technology Category	Analytics & Modeling - Real Time Analytics Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Retail
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Inventory Management Supply Chain Visibility Warehouse Automation
Services	System Integration Training
Challenge	3 Suisses France’s proprietary system was unable to support the rapid growth of the company’s e-commerce operation. The system was not scalable enough, lacked real-time inventory visibility, and did not offer the necessary flexibility to run a catalogue and e-commerce order fulfilment operation. To optimize the performance of its online sales channel, which now generates 50% of the multi-channel retailer’s revenues, 3 Suisses France set several key objectives. These included improving product availability, inventory accuracy, and rationalizing the order preparation process. Additionally, the company needed to support its multi-channel sales strategy by increasing its SKU range from 100,000 to 150,000 individual products while improving inventory visibility. Finally, 3 Suisses France sought to increase productivity levels and reduce operational costs. Read More
About Customer	Founded in 1932, 3 Suisses France originally ran a mail-order service for woollen knitting yarn manufactured at a spinning plant owned by the Toulemonde-Destombes family. Over the years, 3 Suisses France has evolved into one of France’s leading multi-channel ‘distance retailers’, offering a wide range of goods including clothing, cosmetics, household items, audio-visual equipment, computer and office supplies, and financial products. These products can be purchased via the Internet, by mail-order, or over the phone. Annually, 3 Suisses France delivers more than 13.5 million consignments to its customers, representing over 45 million individual items. The company has had a web presence since 2000, and its online business has experienced exponential growth. Read More
Solution	3 Suisses France deployed Manhattan Associates’ Warehouse Management solution for Open Systems and Supply Chain Intelligence solution at two distribution centres in Croix, Northern France. The implementation was carried out in three phases over five months. The transition required a strategic approach to change management and the formation of a dedicated team to lead the project. A well-defined training program was developed in collaboration with Manhattan Associates, involving workshops and a pilot zone within the warehouse for real-environment training. This culminated in over 13,000 hours of training. The change management process was supported by key trainers and facilitators, ensuring a positive and constructive transition. A communication program was also put in place to gain employee and partner commitment. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Retail

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Inventory Management

Supply Chain Visibility

Warehouse Automation

Services

System Integration

Training

Challenge

3 Suisses France’s proprietary system was unable to support the rapid growth of the company’s e-commerce operation. The system was not scalable enough, lacked real-time inventory visibility, and did not offer the necessary flexibility to run a catalogue and e-commerce order fulfilment operation. To optimize the performance of its online sales channel, which now generates 50% of the multi-channel retailer’s revenues, 3 Suisses France set several key objectives. These included improving product availability, inventory accuracy, and rationalizing the order preparation process. Additionally, the company needed to support its multi-channel sales strategy by increasing its SKU range from 100,000 to 150,000 individual products while improving inventory visibility. Finally, 3 Suisses France sought to increase productivity levels and reduce operational costs.

About Customer

Founded in 1932, 3 Suisses France originally ran a mail-order service for woollen knitting yarn manufactured at a spinning plant owned by the Toulemonde-Destombes family. Over the years, 3 Suisses France has evolved into one of France’s leading multi-channel ‘distance retailers’, offering a wide range of goods including clothing, cosmetics, household items, audio-visual equipment, computer and office supplies, and financial products. These products can be purchased via the Internet, by mail-order, or over the phone. Annually, 3 Suisses France delivers more than 13.5 million consignments to its customers, representing over 45 million individual items. The company has had a web presence since 2000, and its online business has experienced exponential growth.

Solution

3 Suisses France deployed Manhattan Associates’ Warehouse Management solution for Open Systems and Supply Chain Intelligence solution at two distribution centres in Croix, Northern France. The implementation was carried out in three phases over five months. The transition required a strategic approach to change management and the formation of a dedicated team to lead the project. A well-defined training program was developed in collaboration with Manhattan Associates, involving workshops and a pilot zone within the warehouse for real-environment training. This culminated in over 13,000 hours of training. The change management process was supported by key trainers and facilitators, ensuring a positive and constructive transition. A communication program was also put in place to gain employee and partner commitment.

Impact #1	Manhattan Associates’ solutions, coupled with the mechanization of 3 Suisses France’s receiving operations, led to a 50% productivity improvement in the inventory receiving process.
Impact #2	The software delivered significant improvements in overall service quality and provided a real-time view of warehouse and outbound inventory.
Impact #3	The real-time view, complemented by sales forecasts, enabled 3 Suisses to optimize merchandise allocation and improve order fulfilment rates.

Impact #1

Manhattan Associates’ solutions, coupled with the mechanization of 3 Suisses France’s receiving operations, led to a 50% productivity improvement in the inventory receiving process.

Impact #2

The software delivered significant improvements in overall service quality and provided a real-time view of warehouse and outbound inventory.

Impact #3

The real-time view, complemented by sales forecasts, enabled 3 Suisses to optimize merchandise allocation and improve order fulfilment rates.

Benefit #1	50% rise in productivity in the inventory receiving process.
Benefit #2	Reduction in the area needed to process goods being received by 50%.

Benefit #1

50% rise in productivity in the inventory receiving process.

Benefit #2

Reduction in the area needed to process goods being received by 50%.

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Overview

3 Suisses France runs multi-channel retail operation with Manhattan’s supply chain platform

Operational Impact

Quantitative Benefit