RingCentral
Case Studies
24HR Lockouts Enhances Customer Experience with RingCentral Platform Integration
Overview
24HR Lockouts Enhances Customer Experience with RingCentral Platform IntegrationRingCentral |
Analytics & Modeling - Real Time Analytics Platform as a Service (PaaS) - Application Development Platforms | |
Automotive Telecommunications | |
Construction Management Real-Time Location System (RTLS) | |
System Integration | |
Operational Impact
The integration of the RingCentral platform with 24HR Lockouts’ CRM system has resulted in a more efficient and transparent process for both customers and locksmiths. Customers are now able to receive real-time updates regarding the status and expected arrival of a locksmith, reducing their anxiety during a stressful situation. Locksmiths benefit from the convenience and efficiency of receiving and confirming jobs, and providing updates. The solution has also allowed for the building of deeper customer relationships, with all interactions done through a single number for phone and text messages. This makes it easy for customers to save the number for future use. The company is also exploring the possibility of allowing customers to submit service reviews at the end of a job, and leveraging SMS as a channel for nurturing customers and introducing new services. | |
Quantitative Benefit
60% reduction in infrastructure costs | |
Significant reduction in time to dispatch a locksmith on site | |
Complete historical communication data tracked in CRM system | |