Case Studies 1E Shopping Gives Users Self-Service Access to Applications

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	1E Shopping Gives Users Self-Service Access to Applications

1E Shopping Gives Users Self-Service Access to Applications

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Pharmaceuticals
Applicable Functions	Business Operation Quality Assurance
Use Cases	Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	The pharmaceutical giant needed a quick and easy way for its 60,000 users to select and download software that they need, when they need it. There were two challenging areas that needed to be radically improved, the long lead times to get things packaged and to get software onto desktops which was, in the main, a manual process. The situation was far from satisfactory and so the company sought to automate the process and selected 1E Shopping whereby users would be able to select, download and install software in just a few minutes by themselves. Read More
About Customer	The customer is a large pharmaceutical company with a workforce of 60,000 employees. The company faced significant challenges in managing software requests and installations, which were previously handled manually by the IT helpdesk. This manual process resulted in long lead times, often taking up to five days for users to receive the requested software. The company sought to improve efficiency and user satisfaction by implementing an automated solution that would allow users to self-service their software needs. The pharmaceutical company operates on a global scale and has a strong focus on streamlining its IT operations to reduce costs and improve productivity. Read More
Solution	As part of a larger initiative for streamlined systems management and automated OS deployments, the organization selected a number of 1E’s IT Efficiency solutions, including Nomad, AppClarity, and Shopping. 1E Shopping, the Enterprise App Store solution, was initially rolled out to ensure users can select software and download it to their desktop within minutes. The company customized the look and feel of the portal with familiar branding and colors, and also renamed it. The self-service automation of the request, approval, and delivery process means users can download the software and services from the enterprise app store within minutes, dramatically reducing the number of software requests that go through the helpdesk. Additionally, AppClarity was used to provide visibility on software usage and entitlement, helping the company manage its software licenses more effectively and remain compliant with vendor agreements. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Pharmaceuticals

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

The pharmaceutical giant needed a quick and easy way for its 60,000 users to select and download software that they need, when they need it. There were two challenging areas that needed to be radically improved, the long lead times to get things packaged and to get software onto desktops which was, in the main, a manual process. The situation was far from satisfactory and so the company sought to automate the process and selected 1E Shopping whereby users would be able to select, download and install software in just a few minutes by themselves.

About Customer

The customer is a large pharmaceutical company with a workforce of 60,000 employees. The company faced significant challenges in managing software requests and installations, which were previously handled manually by the IT helpdesk. This manual process resulted in long lead times, often taking up to five days for users to receive the requested software. The company sought to improve efficiency and user satisfaction by implementing an automated solution that would allow users to self-service their software needs. The pharmaceutical company operates on a global scale and has a strong focus on streamlining its IT operations to reduce costs and improve productivity.

Solution

As part of a larger initiative for streamlined systems management and automated OS deployments, the organization selected a number of 1E’s IT Efficiency solutions, including Nomad, AppClarity, and Shopping. 1E Shopping, the Enterprise App Store solution, was initially rolled out to ensure users can select software and download it to their desktop within minutes. The company customized the look and feel of the portal with familiar branding and colors, and also renamed it. The self-service automation of the request, approval, and delivery process means users can download the software and services from the enterprise app store within minutes, dramatically reducing the number of software requests that go through the helpdesk. Additionally, AppClarity was used to provide visibility on software usage and entitlement, helping the company manage its software licenses more effectively and remain compliant with vendor agreements.

Impact #1	An average of 10,000 users per month downloading software in less than five minutes.
Impact #2	Manpower savings of 20,000 hours.
Impact #3	More than 116,000 requests for software fulfilled.

Impact #1

An average of 10,000 users per month downloading software in less than five minutes.

Impact #2

Manpower savings of 20,000 hours.

Impact #3

More than 116,000 requests for software fulfilled.

Benefit #1	Savings of $5 million in twelve months.

Benefit #1

Savings of $5 million in twelve months.

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Overview

1E Shopping Gives Users Self-Service Access to Applications

Operational Impact

Quantitative Benefit