DocuWare Case Studies 10 Fitness Streamlines Customer Communications with DocuWare Cloud

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	10 Fitness Streamlines Customer Communications with DocuWare Cloud DocuWare

10 Fitness Streamlines Customer Communications with DocuWare Cloud

DocuWare

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Human Resources Sales & Marketing
Services	Cloud Planning, Design & Implementation Services
Challenge	10 Fitness, a small health and wellness gym with 13 locations, was facing a pressing need to streamline customer communications. With over 57,000 members, the company was receiving numerous requests for membership modifications and personal updates. As the company grew, so did the need for a more efficient documentation process for its customers. The company had initially installed DocuWare to process internal employee documents for the Human Resources Department. After successfully digitizing over 1,500 scanned documents, the company began looking for other areas to innovate with DocuWare. The next target was membership communications. Previously, when a customer needed changes to their membership, they had to physically appear at their gym to enter a request. This process was cumbersome, inefficient, and difficult to track. Read More
About Customer	10 Fitness is a small, privately owned company that operates an affordable health and wellness gym. The company has 12 locations in Arkansas and one in Springfield, Missouri. With its 178 employees, the company serves over 57,000 members who regularly submit requests for various membership modifications and personal updates. As the company grew, so did the need for a more streamlined and easy documentation process for its customers. The company had initially installed DocuWare to process internal employee documents for the Human Resources Department. Read More
Solution	10 Fitness decided to implement the DocuWare forms feature to eliminate paper use and streamline the process of membership modifications. The implementation of the new digital customer system was straightforward and easy. The company organized a meeting and educated the staffers on how to process requests using DocuWare. Instead of accepting membership modification requests on site, 10 Fitness now uses digital forms that are sent to customers’ mobile phones or emailed as links. When members fill out the digital blueprints, the forms are emailed to the call center to be executed by staff. The new process has a significantly smaller footprint and speeds up processing for members while saving staffers work time. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Human Resources

Sales & Marketing

Services

Cloud Planning, Design & Implementation Services

Challenge

10 Fitness, a small health and wellness gym with 13 locations, was facing a pressing need to streamline customer communications. With over 57,000 members, the company was receiving numerous requests for membership modifications and personal updates. As the company grew, so did the need for a more efficient documentation process for its customers. The company had initially installed DocuWare to process internal employee documents for the Human Resources Department. After successfully digitizing over 1,500 scanned documents, the company began looking for other areas to innovate with DocuWare. The next target was membership communications. Previously, when a customer needed changes to their membership, they had to physically appear at their gym to enter a request. This process was cumbersome, inefficient, and difficult to track.

About Customer

10 Fitness is a small, privately owned company that operates an affordable health and wellness gym. The company has 12 locations in Arkansas and one in Springfield, Missouri. With its 178 employees, the company serves over 57,000 members who regularly submit requests for various membership modifications and personal updates. As the company grew, so did the need for a more streamlined and easy documentation process for its customers. The company had initially installed DocuWare to process internal employee documents for the Human Resources Department.

Solution

10 Fitness decided to implement the DocuWare forms feature to eliminate paper use and streamline the process of membership modifications. The implementation of the new digital customer system was straightforward and easy. The company organized a meeting and educated the staffers on how to process requests using DocuWare. Instead of accepting membership modification requests on site, 10 Fitness now uses digital forms that are sent to customers’ mobile phones or emailed as links. When members fill out the digital blueprints, the forms are emailed to the call center to be executed by staff. The new process has a significantly smaller footprint and speeds up processing for members while saving staffers work time.

Impact #1	The new process has a significantly smaller footprint and speeds up processing for members while saving staffers work time.
Impact #2	Automating the workflows also allows tracking requests’ progress digitally—Adams can pull up requests on his screen and see whether they have been completed or still pending.
Impact #3	Digitizing the process also saved staffers time.

Impact #1

The new process has a significantly smaller footprint and speeds up processing for members while saving staffers work time.

Impact #2

Automating the workflows also allows tracking requests’ progress digitally—Adams can pull up requests on his screen and see whether they have been completed or still pending.

Impact #3

Digitizing the process also saved staffers time.

Benefit #1	Saved several hours compared to the previous process.

Benefit #1

Saved several hours compared to the previous process.

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Overview

10 Fitness Streamlines Customer Communications with DocuWare Cloud

Operational Impact

Quantitative Benefit