GPS Insight Case Studies 1-800-GOT-JUNK? Toronto Uses Telematics to Improve Routing and Customer Service

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	1-800-GOT-JUNK? Toronto Uses Telematics to Improve Routing and Customer Service GPS Insight

1-800-GOT-JUNK? Toronto Uses Telematics to Improve Routing and Customer Service

GPS Insight

Technology Category	Sensors - GPS
Applicable Industries	Transportation
Applicable Functions	Logistics & Transportation
Use Cases	Fleet Management Vehicle Telematics
Services	System Integration
Challenge	1-800-GOT-JUNK? Toronto, the largest franchise in the network, employs young drivers, often college students, who lack professional driving experience. While these drivers are personable and work well with customers, their lack of experience can be a concern. The company needed a solution to manage these inexperienced drivers and ensure efficient routing to customer locations. The company also wanted to improve its dispatch responsibilities, such as sending the nearest truck to a new pick-up location and re-routing others as needed. Additionally, the company wanted to ensure the security of their vehicles overnight. Read More
About Customer	1-800-GOT-JUNK? is a full-service junk removal company based in Toronto, ON. The company started in Vancouver, Canada in 1989 and has since grown into a franchise network, with the Toronto location opening in 1999. The Toronto franchise is the largest and highest in revenue throughout the franchise network. The company operates a fleet of 22 cab-over trucks, driven by team members who are typically between 20 and 30 years old with no professional driving experience. The company is committed to providing excellent customer service and efficient operations. Read More
Solution	To manage their young, inexperienced drivers, 1-800-GOT-JUNK? Toronto installed Geotab’s plug-and-play telematics and GPS system in 2011. The system has significantly improved routing, allowing the company to get trucks to customer locations on time and efficiently. The real-time tracking feature of the system allows the company to accurately predict if a crew is going to make it on time for the next job. The system also eases dispatch responsibilities. When a new call comes in for a pick-up, the dispatcher is able to send the nearest truck to the job and re-route others as needed. The Geotab system also provides security for the vehicles overnight. Read More Log in to view content
Contents

Technology Category

Sensors - GPS

Applicable Industries

Transportation

Applicable Functions

Logistics & Transportation

Use Cases

Fleet Management

Vehicle Telematics

Services

System Integration

Challenge

1-800-GOT-JUNK? Toronto, the largest franchise in the network, employs young drivers, often college students, who lack professional driving experience. While these drivers are personable and work well with customers, their lack of experience can be a concern. The company needed a solution to manage these inexperienced drivers and ensure efficient routing to customer locations. The company also wanted to improve its dispatch responsibilities, such as sending the nearest truck to a new pick-up location and re-routing others as needed. Additionally, the company wanted to ensure the security of their vehicles overnight.

About Customer

1-800-GOT-JUNK? is a full-service junk removal company based in Toronto, ON. The company started in Vancouver, Canada in 1989 and has since grown into a franchise network, with the Toronto location opening in 1999. The Toronto franchise is the largest and highest in revenue throughout the franchise network. The company operates a fleet of 22 cab-over trucks, driven by team members who are typically between 20 and 30 years old with no professional driving experience. The company is committed to providing excellent customer service and efficient operations.

Solution

To manage their young, inexperienced drivers, 1-800-GOT-JUNK? Toronto installed Geotab’s plug-and-play telematics and GPS system in 2011. The system has significantly improved routing, allowing the company to get trucks to customer locations on time and efficiently. The real-time tracking feature of the system allows the company to accurately predict if a crew is going to make it on time for the next job. The system also eases dispatch responsibilities. When a new call comes in for a pick-up, the dispatcher is able to send the nearest truck to the job and re-route others as needed. The Geotab system also provides security for the vehicles overnight.

Impact #1	Improved routing and efficiency in reaching customer locations.
Impact #2	Real-time tracking allows for accurate prediction of job completion times.
Impact #3	Eased dispatch responsibilities by enabling the dispatcher to send the nearest truck to a new pick-up location and re-route others as needed.

Impact #1

Improved routing and efficiency in reaching customer locations.

Impact #2

Real-time tracking allows for accurate prediction of job completion times.

Impact #3

Eased dispatch responsibilities by enabling the dispatcher to send the nearest truck to a new pick-up location and re-route others as needed.

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Overview

1-800-GOT-JUNK? Toronto Uses Telematics to Improve Routing and Customer Service

Operational Impact