Published on 05/30/2017 | Market Sizing
Global competition, price deflation and rising commodity costs are eroding product-based profit margins for manufacturers. Developing and delivering superior aftermarket services is, therefore, a competitive priority. Original Equipment Manufacturers (OEMs) need to go beyond business-as-usual break-fix services to differentiate themselves in the market. They also need to look at how they can deliver services that will improve business outcomes for their end customers.
Lack of visibility into their asset base inhibits the OEMs from fully utilizing the service revenue generating opportunities from their installed base. Traditionally, the OEMs were focused on manufacturing the product and service was not seen as a profit center. As focus on service was low, installed base data such as customer details, asset details, location, age of equipment, site data, service and life cycle data have either not been captured or are incomplete and error ridden.
This paper details the installed base opportunity for OEMs. It explains how they can tap their installed base to grow their service business.
You can read and download the full report on WiPro here
