Samsara Case Studies Transforming Driver Workflows: A Case Study on UniGroup and Samsara

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	Transforming Driver Workflows: A Case Study on UniGroup and Samsara Samsara

Transforming Driver Workflows: A Case Study on UniGroup and Samsara

Samsara

Applicable Industries	Buildings Transportation
Applicable Functions	Procurement
Use Cases	Driver Performance Monitoring Inventory Management
Services	System Integration
Challenge	UniGroup, a $1.5 billion transportation cooperative, faced a unique challenge due to its complex organizational model. The cooperative, which handles one-third of all professional moves in the United States, is owned by over 160 member agencies. This structure necessitates that their drivers switch between multiple operating authorities (MOAs), complicating the tracking of miles and hours of service (HOS). The need to streamline HOS management and maintain compliance with federal regulations was paramount. However, the solution had to be easy to install and capable of innovating alongside UniGroup's evolving needs. Read More
About Customer	UniGroup is a $1.5 billion transportation cooperative owned by more than 160 member agencies. It handles one-third of all professional moves in the United States, making it a significant player in the transportation industry. The cooperative operates a fleet of 4,700 vehicles and employs 5,500 drivers who collectively drove 137 million miles in 2021. Due to its complex organizational structure, UniGroup's drivers must switch between multiple operating authorities, which presents unique challenges in tracking miles and hours of service. Read More
Solution	In collaboration with Samsara, UniGroup developed a new feature within the Samsara Driver App that allows drivers to easily switch between MOAs. This feature, coupled with guided workflows that remind drivers to certify their logs at the end of the day, has revolutionized UniGroup's operations. It has simplified drivers' daily workflows and streamlined HOS management. Furthermore, UniGroup leveraged Samsara’s open API to automate their fuel purchase data processing. After a driver takes a picture of a fuel receipt using the digital Documents feature in the Driver App, the fuel purchase data is automatically integrated into UniGroup’s mainframe system. It is then cross-checked against HOS data to proactively identify instances of theft or fraud, thereby increasing efficiency and reducing manual work for their back office. Read More Log in to view content
Contents

Applicable Industries

Buildings

Transportation

Applicable Functions

Procurement

Use Cases

Driver Performance Monitoring

Inventory Management

Services

System Integration

Challenge

UniGroup, a $1.5 billion transportation cooperative, faced a unique challenge due to its complex organizational model. The cooperative, which handles one-third of all professional moves in the United States, is owned by over 160 member agencies. This structure necessitates that their drivers switch between multiple operating authorities (MOAs), complicating the tracking of miles and hours of service (HOS). The need to streamline HOS management and maintain compliance with federal regulations was paramount. However, the solution had to be easy to install and capable of innovating alongside UniGroup's evolving needs.

About Customer

UniGroup is a $1.5 billion transportation cooperative owned by more than 160 member agencies. It handles one-third of all professional moves in the United States, making it a significant player in the transportation industry. The cooperative operates a fleet of 4,700 vehicles and employs 5,500 drivers who collectively drove 137 million miles in 2021. Due to its complex organizational structure, UniGroup's drivers must switch between multiple operating authorities, which presents unique challenges in tracking miles and hours of service.

Solution

In collaboration with Samsara, UniGroup developed a new feature within the Samsara Driver App that allows drivers to easily switch between MOAs. This feature, coupled with guided workflows that remind drivers to certify their logs at the end of the day, has revolutionized UniGroup's operations. It has simplified drivers' daily workflows and streamlined HOS management. Furthermore, UniGroup leveraged Samsara’s open API to automate their fuel purchase data processing. After a driver takes a picture of a fuel receipt using the digital Documents feature in the Driver App, the fuel purchase data is automatically integrated into UniGroup’s mainframe system. It is then cross-checked against HOS data to proactively identify instances of theft or fraud, thereby increasing efficiency and reducing manual work for their back office.

Impact #1	The partnership with Samsara has led to significant operational improvements for UniGroup. The ease of installation allowed UniGroup to implement Samsara across more than 4,200 vehicles in just nine months, 75% faster than with their previous provider. The user-friendly Driver App has resulted in a 10% decrease in ELD hotline calls from drivers, indicating a smoother, more efficient workflow. Moreover, there has been a noticeable improvement in driver morale, which can have far-reaching positive impacts on productivity and retention. The automation of fuel purchase data processing has also led to a 95% decrease in processing time, significantly reducing manual work for the back office and increasing overall efficiency.

Impact #1

The partnership with Samsara has led to significant operational improvements for UniGroup. The ease of installation allowed UniGroup to implement Samsara across more than 4,200 vehicles in just nine months, 75% faster than with their previous provider. The user-friendly Driver App has resulted in a 10% decrease in ELD hotline calls from drivers, indicating a smoother, more efficient workflow. Moreover, there has been a noticeable improvement in driver morale, which can have far-reaching positive impacts on productivity and retention. The automation of fuel purchase data processing has also led to a 95% decrease in processing time, significantly reducing manual work for the back office and increasing overall efficiency.

Benefit #1	75% faster installation of Samsara across more than 4,200 vehicles, completed in just nine months
Benefit #2	10% decrease in ELD hotline calls from drivers
Benefit #3	Significant improvement in driver morale

Benefit #1

75% faster installation of Samsara across more than 4,200 vehicles, completed in just nine months

Benefit #2

10% decrease in ELD hotline calls from drivers

Benefit #3

Significant improvement in driver morale

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Overview

Transforming Driver Workflows: A Case Study on UniGroup and Samsara

Operational Impact

Quantitative Benefit