Scandit Case Studies Optimizing Delivery Workflows with MatrixScan-AR and OCR Integration

Edit This Case Study Record

	Optimizing Delivery Workflows with MatrixScan-AR and OCR Integration Scandit

Optimizing Delivery Workflows with MatrixScan-AR and OCR Integration

Scandit

Technology Category	Sensors - Barcode Readers Sensors - GPS
Applicable Industries	Pharmaceuticals Transportation
Applicable Functions	Logistics & Transportation Sales & Marketing
Use Cases	Augmented Reality Last Mile Delivery
Challenge	NACEX, a leading courier service operating in Spain, Portugal, and Andorra, was facing challenges in speeding up parcel deliveries from distribution centers to the last mile. The company, which handles special requirement deliveries such as pharmaceuticals, relied on franchisees with over 1,500 vehicles to sort and deliver parcels. The standard receiving process involved using a dedicated device to scan the barcode on every parcel for verification and sorting. The company wanted to improve scan speeds and the type of information they could record for faster delivery and improved customer service. With last mile drivers scanning over five million barcodes every month, superfast scanning was critical. Additionally, they needed to maintain proof of delivery records for each delivery, which included photographing the parcel and the recipient’s signature, or scanning it. Drivers delivering pharmaceutical items had to abide by stringent temperature requirements and delivery times, and needed to be alerted in advance of any updates. Read More
About Customer	NACEX is a leading B2B and B2C courier service for parcels and documents, operating in Spain, Portugal, and Andorra. The company provides value-added services for deliveries with special requirements, such as pharmaceuticals. They have an exclusive network of franchisees across the regions they operate for handling last mile deliveries. With a combined total of over 1,500 vehicles, franchisees receive parcels from NACEX distribution hubs every morning – sorting them into vans for delivery to the final destination. NACEX relies on technology to enhance the quality of service to their franchisees and customers. Read More
Customer Name	NACEX Read More
Solution	NACEX replaced dedicated scanners for last mile drivers with an Android app that integrates with Scandit’s barcode scanner SDK, and extended its functionality with MatrixScan-AR and OCR. The GPS navigation on the smartphone app determines the driver's location and the parcels scheduled for delivery. MatrixScan is used to capture multiple barcodes on several parcels in the van with a single scan, where barcodes on parcels for delivery are highlighted on their smartphone screens based on AR feedback. AR overlays on the barcode offer additional information to support quicker deliveries. This could include instructions for drivers to deliver items at locations specified by customers, if they could not receive parcels in-person, amongst other things. Drivers who deliver pharmaceutical items now receive automatic alerts through the AR overlays, if deliveries need to be paused or terminated. For parcels or packages with barcode labels that are badly damaged in transit, last mile drivers use the OCR functionality in the scanning app to capture the accompanying text. Read More Log in to view content
Contents

Technology Category

Sensors - Barcode Readers

Sensors - GPS

Applicable Industries

Pharmaceuticals

Transportation

Applicable Functions

Logistics & Transportation

Sales & Marketing

Use Cases

Augmented Reality

Last Mile Delivery

Challenge

NACEX, a leading courier service operating in Spain, Portugal, and Andorra, was facing challenges in speeding up parcel deliveries from distribution centers to the last mile. The company, which handles special requirement deliveries such as pharmaceuticals, relied on franchisees with over 1,500 vehicles to sort and deliver parcels. The standard receiving process involved using a dedicated device to scan the barcode on every parcel for verification and sorting. The company wanted to improve scan speeds and the type of information they could record for faster delivery and improved customer service. With last mile drivers scanning over five million barcodes every month, superfast scanning was critical. Additionally, they needed to maintain proof of delivery records for each delivery, which included photographing the parcel and the recipient’s signature, or scanning it. Drivers delivering pharmaceutical items had to abide by stringent temperature requirements and delivery times, and needed to be alerted in advance of any updates.

About Customer

NACEX is a leading B2B and B2C courier service for parcels and documents, operating in Spain, Portugal, and Andorra. The company provides value-added services for deliveries with special requirements, such as pharmaceuticals. They have an exclusive network of franchisees across the regions they operate for handling last mile deliveries. With a combined total of over 1,500 vehicles, franchisees receive parcels from NACEX distribution hubs every morning – sorting them into vans for delivery to the final destination. NACEX relies on technology to enhance the quality of service to their franchisees and customers.

Customer Name

NACEX

Solution

NACEX replaced dedicated scanners for last mile drivers with an Android app that integrates with Scandit’s barcode scanner SDK, and extended its functionality with MatrixScan-AR and OCR. The GPS navigation on the smartphone app determines the driver's location and the parcels scheduled for delivery. MatrixScan is used to capture multiple barcodes on several parcels in the van with a single scan, where barcodes on parcels for delivery are highlighted on their smartphone screens based on AR feedback. AR overlays on the barcode offer additional information to support quicker deliveries. This could include instructions for drivers to deliver items at locations specified by customers, if they could not receive parcels in-person, amongst other things. Drivers who deliver pharmaceutical items now receive automatic alerts through the AR overlays, if deliveries need to be paused or terminated. For parcels or packages with barcode labels that are badly damaged in transit, last mile drivers use the OCR functionality in the scanning app to capture the accompanying text.

Impact #1	The Scandit smartphone scanning solution scans barcodes over two times faster than the dedicated devices NACEX used earlier. With as few as one, and as many as 100-150 parcels needing to be scanned for delivery at each stop, delivery drivers save a lot of time on every delivery. MatrixScan helps busy drivers identify, track and scan multiple barcodes with a single scan from their smartphones. The smartphone scanning app offers distinct advantages over dedicated handheld scanners: It is compatible with a range of Android smartphones, enables franchisees to offer drivers BYOD (bring your own device) options, or equip them with a mid-range Android smartphone, delivers significant cost savings compared to dedicated scanners, and scans barcodes in poor light environments of delivery vans. NACEX also uses Scandit’s barcode scanner SDK in its own distribution centers, to verify parcels before they are distributed to last mile delivery franchisees. Distribution center workers use Android smartphones to scan parcel barcodes and locate unaccounted items, ensuring that they are ready for dispatch to franchisees for the final delivery.

Impact #1

The Scandit smartphone scanning solution scans barcodes over two times faster than the dedicated devices NACEX used earlier. With as few as one, and as many as 100-150 parcels needing to be scanned for delivery at each stop, delivery drivers save a lot of time on every delivery. MatrixScan helps busy drivers identify, track and scan multiple barcodes with a single scan from their smartphones. The smartphone scanning app offers distinct advantages over dedicated handheld scanners: It is compatible with a range of Android smartphones, enables franchisees to offer drivers BYOD (bring your own device) options, or equip them with a mid-range Android smartphone, delivers significant cost savings compared to dedicated scanners, and scans barcodes in poor light environments of delivery vans. NACEX also uses Scandit’s barcode scanner SDK in its own distribution centers, to verify parcels before they are distributed to last mile delivery franchisees. Distribution center workers use Android smartphones to scan parcel barcodes and locate unaccounted items, ensuring that they are ready for dispatch to franchisees for the final delivery.

Benefit #1	Delivery drivers scan parcels two times faster compared to dedicated devices
Benefit #2	Over 70% of last mile franchisee drivers use the barcode scanning app
Benefit #3	Over 5 million barcodes are scanned monthly with the Scandit-powered app

Benefit #1

Delivery drivers scan parcels two times faster compared to dedicated devices

Benefit #2

Over 70% of last mile franchisee drivers use the barcode scanning app

Benefit #3

Over 5 million barcodes are scanned monthly with the Scandit-powered app

Download PDF Version

Overview

Optimizing Delivery Workflows with MatrixScan-AR and OCR Integration

Operational Impact

Quantitative Benefit