Zensar Technologies Case Studies Enhancing Workplace Productivity for a Global Financial Service Firm through Digital Experience Management

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	Enhancing Workplace Productivity for a Global Financial Service Firm through Digital Experience Management Zensar Technologies

Enhancing Workplace Productivity for a Global Financial Service Firm through Digital Experience Management

Zensar Technologies

Technology Category	Application Infrastructure & Middleware - Event-Driven Application Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Cement Transportation
Applicable Functions	Logistics & Transportation
Use Cases	Construction Management Inventory Management
Services	Hardware Design & Engineering Services System Integration
Challenge	The customer, a global multilateral financial advisory firm, was facing a multitude of challenges. They were looking to secure business growth, protect margins, and align operations across countries to rapidly changing market needs. Business agility was critical to increase operational efficiency. However, the performance of their existing hardware and applications, along with a clunky collaboration environment, were major hindrances to employee productivity and end-user experience. The business aimed at reducing the cost of managing incidents, eventually reducing the number of incidents, and minimizing false alarms. Additionally, the customer was operating with geographically distributed localized service desks that were using non-standard processes. This was leading to redundancies, operational inefficiencies, and sub-optimal IT service delivery. Read More
About Customer	The customer is a global multilateral financial advisory firm, headquartered in the US, with a presence in over 30 countries. The organization uses investment as a tool to build market economies and boasts of a truly global workforce spread across continents. To manage this diverse global workforce and to maintain a sustainable competitive advantage, the company turned its focus on being at the forefront of technology investment. The customer was looking to reduce operational expenditure and cost through infrastructure modernization, navigate their previously unchartered waters of digital adoption and provide a seamless experience to employees, while focusing on core competencies and mitigating business risks. Read More
Customer Name	Not disclosed Read More
Solution	Zensar, as a trusted-advisor and system integrator, helped the customer formulate and execute a comprehensive workplace technology strategy. The key solution tenets were based on user persona mapping, digital user experience management, proactive and preventive healing, and user aligned VDI (Virtual Desktop Infrastructure). Zensar devised a persona aligned right-fit workplace based on the existing digital behavioral patterns of users in terms of application usage, hardware utilization & services. The initiative comprised of multiple tracks – Windows 10 migration, VDI, Enterprise mobility (migrating Blackberry to Intune), Office 365 support, ITSM (IT Service Management) solutions and SIAM (Service Integration and Management). Zensar adopted a transformative solution approach and added value to each of the tracks as part of the vision 2020 program for the customer. User experience remained at the core of the overall solution and every other component aligned itself to this experience. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Event-Driven Application

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Cement

Transportation

Applicable Functions

Logistics & Transportation

Use Cases

Construction Management

Inventory Management

Services

Hardware Design & Engineering Services

System Integration

Challenge

The customer, a global multilateral financial advisory firm, was facing a multitude of challenges. They were looking to secure business growth, protect margins, and align operations across countries to rapidly changing market needs. Business agility was critical to increase operational efficiency. However, the performance of their existing hardware and applications, along with a clunky collaboration environment, were major hindrances to employee productivity and end-user experience. The business aimed at reducing the cost of managing incidents, eventually reducing the number of incidents, and minimizing false alarms. Additionally, the customer was operating with geographically distributed localized service desks that were using non-standard processes. This was leading to redundancies, operational inefficiencies, and sub-optimal IT service delivery.

About Customer

The customer is a global multilateral financial advisory firm, headquartered in the US, with a presence in over 30 countries. The organization uses investment as a tool to build market economies and boasts of a truly global workforce spread across continents. To manage this diverse global workforce and to maintain a sustainable competitive advantage, the company turned its focus on being at the forefront of technology investment. The customer was looking to reduce operational expenditure and cost through infrastructure modernization, navigate their previously unchartered waters of digital adoption and provide a seamless experience to employees, while focusing on core competencies and mitigating business risks.

Customer Name

Not disclosed

Solution

Zensar, as a trusted-advisor and system integrator, helped the customer formulate and execute a comprehensive workplace technology strategy. The key solution tenets were based on user persona mapping, digital user experience management, proactive and preventive healing, and user aligned VDI (Virtual Desktop Infrastructure). Zensar devised a persona aligned right-fit workplace based on the existing digital behavioral patterns of users in terms of application usage, hardware utilization & services. The initiative comprised of multiple tracks – Windows 10 migration, VDI, Enterprise mobility (migrating Blackberry to Intune), Office 365 support, ITSM (IT Service Management) solutions and SIAM (Service Integration and Management). Zensar adopted a transformative solution approach and added value to each of the tracks as part of the vision 2020 program for the customer. User experience remained at the core of the overall solution and every other component aligned itself to this experience.

Impact #1	The implementation of Zensar's solutions led to a number of operational benefits. The SIAM implementation empowered the customer with an improved ability to strategize and broaden the portfolio and enable transparent service levels across multiple vendors and suppliers. This led to stable, consistent and robust delivery of IT services. Zensar’s business KPI oriented managed services helped raise the quality of service, along with improving application and device performance. Self-heal and self-help solutions enabled proactive issue identification, decreasing resolution time to minutes and thus saving significant time and money.

Impact #1

The implementation of Zensar's solutions led to a number of operational benefits. The SIAM implementation empowered the customer with an improved ability to strategize and broaden the portfolio and enable transparent service levels across multiple vendors and suppliers. This led to stable, consistent and robust delivery of IT services. Zensar’s business KPI oriented managed services helped raise the quality of service, along with improving application and device performance. Self-heal and self-help solutions enabled proactive issue identification, decreasing resolution time to minutes and thus saving significant time and money.

Benefit #1	Minimum risk transition for Windows 10 migration and Enterprise Mobility solutions
Benefit #2	Substantial cost savings by delivering an impressive cumulative productivity benefit
Benefit #3	Improved ROI by identifying unused or over-licensed software and aligning license expenditures to actual usage

Benefit #1

Minimum risk transition for Windows 10 migration and Enterprise Mobility solutions

Benefit #2

Substantial cost savings by delivering an impressive cumulative productivity benefit

Benefit #3

Improved ROI by identifying unused or over-licensed software and aligning license expenditures to actual usage

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Overview

Enhancing Workplace Productivity for a Global Financial Service Firm through Digital Experience Management

Operational Impact

Quantitative Benefit