Samsara Case Studies Clover Dairy Uses Samsara to Optimize Fleet Management and Enhance Customer Satisfaction

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	Clover Dairy Uses Samsara to Optimize Fleet Management and Enhance Customer Satisfaction Samsara

Clover Dairy Uses Samsara to Optimize Fleet Management and Enhance Customer Satisfaction

Samsara

Technology Category	Analytics & Modeling - Real Time Analytics Functional Applications - Fleet Management Systems (FMS)
Applicable Industries	Food & Beverage Transportation
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Fleet Management Predictive Maintenance Track & Trace of Assets
Services	Software Design & Engineering Services System Integration
Challenge	Given their commitment to excellence, Clover's distribution department decided to evaluate new technologies to optimize deliveries and boost customer service. The team tested several fleet tracking solutions and chose Samsara for its accuracy and real-time updates. Paul Drake, Clover’s Distribution Manager, highlighted that Samsara was chosen because it provides updates right to the minute, unlike other companies that update every 2, 5, or 10 minutes. Samsara helps Clover respond to customer inquiries, remotely control their reefers, analyze delivery progress, and simplify maintenance. The need for real-time tracking was crucial for Clover to handle customer calls efficiently and ensure timely deliveries. Read More
About Customer	Clover Sonoma, founded in 1916 as a local cooperative, is a well-known dairy product brand across California. The company is famous for its milk and has expanded its product line to include butter, eggs, ice cream, yogurt, eggnog, cheese, and more. Clover is committed to excellence, fun, and a genuine love of cows. They were early adopters of USDA Organic certification, offer non-GMO milk, and were the first US dairy certified for animal welfare. Clover is also known for its community involvement, donating at least 5% of profits to local initiatives through their Clover Cares program. Their delivery trucks are recognized for their big logos and cow puns, reflecting the company's playful spirit. Read More
Solution	Clover chose Samsara for its fleet tracking capabilities, which provide real-time updates and accurate location data. Samsara's vehicle gateways are installed in all of Clover's delivery vehicles, allowing the distribution manager, Paul Drake, to monitor the real-time location of trucks. This system helps reduce the stress and time burden of customer calls by providing immediate answers about delivery status. Additionally, Samsara's routing features enable automatic alerts to customers about delivery status. To protect their fleet from rejected loads, Clover uses Samsara's door and cargo sensors to monitor when trailers are opened and unloaded, ensuring product quality and delivery status. This system has saved Clover thousands of dollars by providing evidence to defend against false claims of late deliveries. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Functional Applications - Fleet Management Systems (FMS)

Applicable Industries

Food & Beverage

Transportation

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Fleet Management

Predictive Maintenance

Track & Trace of Assets

Services

Software Design & Engineering Services

System Integration

Challenge

Given their commitment to excellence, Clover's distribution department decided to evaluate new technologies to optimize deliveries and boost customer service. The team tested several fleet tracking solutions and chose Samsara for its accuracy and real-time updates. Paul Drake, Clover’s Distribution Manager, highlighted that Samsara was chosen because it provides updates right to the minute, unlike other companies that update every 2, 5, or 10 minutes. Samsara helps Clover respond to customer inquiries, remotely control their reefers, analyze delivery progress, and simplify maintenance. The need for real-time tracking was crucial for Clover to handle customer calls efficiently and ensure timely deliveries.

About Customer

Clover Sonoma, founded in 1916 as a local cooperative, is a well-known dairy product brand across California. The company is famous for its milk and has expanded its product line to include butter, eggs, ice cream, yogurt, eggnog, cheese, and more. Clover is committed to excellence, fun, and a genuine love of cows. They were early adopters of USDA Organic certification, offer non-GMO milk, and were the first US dairy certified for animal welfare. Clover is also known for its community involvement, donating at least 5% of profits to local initiatives through their Clover Cares program. Their delivery trucks are recognized for their big logos and cow puns, reflecting the company's playful spirit.

Solution

Clover chose Samsara for its fleet tracking capabilities, which provide real-time updates and accurate location data. Samsara's vehicle gateways are installed in all of Clover's delivery vehicles, allowing the distribution manager, Paul Drake, to monitor the real-time location of trucks. This system helps reduce the stress and time burden of customer calls by providing immediate answers about delivery status. Additionally, Samsara's routing features enable automatic alerts to customers about delivery status. To protect their fleet from rejected loads, Clover uses Samsara's door and cargo sensors to monitor when trailers are opened and unloaded, ensuring product quality and delivery status. This system has saved Clover thousands of dollars by providing evidence to defend against false claims of late deliveries.

Impact #1	Clover has consolidated delivery routes, reducing the need for new routes and saving costs.
Impact #2	Samsara's real-time tracking has improved customer service by providing immediate answers to delivery status inquiries.
Impact #3	The system has reduced downtime due to maintenance issues by allowing quick rerouting of drivers when a truck breaks down.

Impact #1

Clover has consolidated delivery routes, reducing the need for new routes and saving costs.

Impact #2

Samsara's real-time tracking has improved customer service by providing immediate answers to delivery status inquiries.

Impact #3

The system has reduced downtime due to maintenance issues by allowing quick rerouting of drivers when a truck breaks down.

Benefit #1	Clover has over 100 delivery routes and has successfully consolidated three routes into two, saving costs.
Benefit #2	The investment in Samsara has paid for itself through the cost savings achieved by route consolidation.
Benefit #3	Samsara has saved Clover thousands of dollars by providing evidence to defend against false claims of late deliveries.

Benefit #1

Clover has over 100 delivery routes and has successfully consolidated three routes into two, saving costs.

Benefit #2

The investment in Samsara has paid for itself through the cost savings achieved by route consolidation.

Benefit #3

Samsara has saved Clover thousands of dollars by providing evidence to defend against false claims of late deliveries.

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Overview

Clover Dairy Uses Samsara to Optimize Fleet Management and Enhance Customer Satisfaction

Operational Impact

Quantitative Benefit