Overview
Botmaker: Revolutionizing Customer Service with AI and Google CloudGoogle Cloud Platform |
Analytics & Modeling - Machine Learning Platform as a Service (PaaS) - Application Development Platforms | |
Cement Equipment & Machinery | |
Quality Assurance Sales & Marketing | |
Real-Time Location System (RTLS) Track & Trace of Assets | |
Cloud Planning, Design & Implementation Services Testing & Certification | |
Operational Impact
The adoption of Google Cloud has significantly improved Botmaker's operational efficiency. The team no longer needs to dedicate time to tasks that are not part of the core business, nor do they need staff dedicated to infrastructure or database administration. The use of Google Cloud has also eliminated the need to buy or rent equipment, resulting in cost savings. The tools provided by Google Cloud are more advanced and easier to deploy compared to its competitors. The company can now create a solution and launch it with productive quality in a very short period of time, significantly reducing the time spent between designing an idea and posting it in high availability to a couple of hours. This has allowed Botmaker to quickly bring its products to market, creating a positive impact on the business. | |
Quantitative Benefit
Botmaker can have a solution ready 10 minutes after testing. | |
Botmaker checks historical information in less than 5 seconds using BigQuery. | |
The platform processes millions of messages, understands them and correctly answers them in real time 24/7/365. | |